Am looking for a high level diagram on how ITSM, Intelligent apps, and business management modules (problem, incident request) are intended to exchange data or have relationships with each other and other modules. For example: CIM, Agile, Securit...
Can someone point me to technical docs about using Application Fingerprints? Maybe a best-practices guide? I did go into it and played around with the data in a non-prod, but just not seeing the "what's in it for me?" factor. Thanks!
So i got this incident in which user says he can't raise request for a catalog item. That item is FTSD general assistance. the error is "the item in cart is invalid or you're not authorised". Can someone guide me on how to approach here
Hey everyone, Can someone help me to understand what is the ci_identifier and ci_type columns in ServiceNow Events (em_event) table? Can anyone share some examples that what kind of data/values can be populated in ci_identifier and ci_type columns?...
I need more details on DCOM ports opening for Windows Discovery. Which all ports needs to be opened. How DCOM is related to Windows discovery. What all needs to be done. Need to share the exact details to my windows team for fulfilling successful dis...
Hi Team, While debugging the pattern getting Error- Failed to execute task, PatternDebuggerTask, with failure message: class java.util.LinkedHashMap cannot be cast to class java.lang.String. After made connection section while testing the step it i...
Hi Team, We have a catalog item and user will be filling the details in the catalog item form in service portal. While user is submitting the request it should display the message stating "Are you sure to submit the request: requested for" and it s...
Hello All, We have implemented SCCM Integration, and observed that "Assigned to" field is not updating correct for Computer devices. Could you please explain briefly how exactly assign to field gets populated through SG - SCCM. As I don't have much k...
Hello Experts, we have enabled Azure cloud discovery of root management group in our prod environment. Activated the property glide.discovery.cdu.auto_refresh_sub_accounts_and_ldcs but still its running Azure datacenter discovery for subscriptions ...
Hello - It's been several times now that one of our mid is showing down in the instance, last refreshed is not getting updated, queue is not being processed but when I logged into the server and checked the service, it's actually running. To clear th...
Hello All, We have enabled "Certificate and Inventory management" in ServiceNow. Discovery has ran smoothly and discovered many certificates as expected. We have below requirements/queries for which we need some advise. 1> Certificate discovery in ...
Hi, We are using out of box SolarWinds connectors to pull events. Events are received but the severity field is empty, when we check we could see an additional information field in the event form that has an attribute icon that is used to set severit...
so i have a set of cmdb tables , say one for eg is cmdb_ci_Server which have some fields missing . I want to identify which are the various discovery jobs/service maps which are populating this table . How can i do that . One way is to check the disc...
I want to create new alert for every Event. I tried by giving threshold as below but it is not working: count occurs= 1 over(seconds)=10
Hi All, I have a question. When discovery discovers any server CI , it creates a new CI record in the server class and the Status field of this CI is set to "Pending install" as this was default value set for this field. However when the discovery ru...
