Credentials not found - Event Management

[pranavparmar]

I am trying to use the event management to connect to Solarwinds Orion using basic auth credentials. The test connection fails all the time.

No matter what combination i provide, in the logs it gives me following error:

ConnectorProbe SEVERE *** ERROR *** Credentials not found, id: <sys_id of the credential record>

Not sure how to troubleshoot this error. Is there a specific credential requirement for Solarwinds?

[Tony Branton]

If you're attempting to use the OOTB Event Connector for SolarWinds:

• The connector requires a MID Server with network connectivity to the SolarWinds instance.   The connector running on the MID Server pulls events from the SolarWinds instance, converts and sends the events to the ServiceNow instance.
• You will need to create a credentials record in ServiceNow that will be used by the connector.   You can create the credential record from within the Connector Instance record by clicking on the search icon for the Credentials field on the form and then clicking on the New button in the search dialog box that appears.
• Refer to the Product Documentation for details on the credential type and format for SolarWinds.
• The connector executes a query against SolarWinds (/SolarWinds/InformationService/v3/Json/Query?query=) so the SolarWinds user account needs permission to execute this.
• Be sure to test the connector - you can check for more detailed response information in the ECC Queue in the ServiceNow instance.

If you're NOT using the OOTB Event Connector for SolarWinds, e.g. you're sending events from SolarWinds to ServiceNow via cURL (or a script):

• Ensure you created a user account in ServiceNow (with a password) and assigned the user the "evt_mgmt_integration" role.
• Test the user and password using something like Postman, ensuring you're posting a record to the correct table ([em_event]).

Hope this helps.

[Amarendra4]

I am also facing same issue in Vancouver version with my pull connector for SolarWinds.