CSDM Retirement Rule not even after setting the Data Manager policies

Kannan Nair
Tera Contributor

‎09-20-2023 10:32 PM

We tried the Data Retirement and Archival in the PDI in Tokyo version and it worked fine. However, while configuring the same in the project instance(also in Tokyo) even after running the scheduled jobs the Retirement and Archival is not working as expected.

 

We tried updating the settings and the filter conditions, but still the policy tasks are not created. Also, for the data managers without "Needs Review" checkbox the Archival and Retirement is not working as expected.

0 Helpfuls
  • 448 Views
2 REPLIES 2

Niklas Peterson
Mega Sage
Mega Sage

‎09-21-2023 09:48 AM

Hi,

Can you share some information on the expectations? What does your configuration and cmdb data look like?

 

Regards,
Niklas

0 Helpfuls

Rahul Priyadars
Giga Sage
Giga Sage

‎09-22-2023 12:47 AM

Hi Kannan

 

For Point this -

 

 Also, for the data managers without "Needs Review" checkbox the Archival and Retirement is not working as expected.---> Refer this KB as its Fixed in UTAH Version.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122908

 

May i know what policy you are configuring for further Input.

 

Regards

RP 

0 Helpfuls