Custom role - is there any cost related to it?

[mattgr]

I would like to create a separate role that would have limited access to the Incident / Change / Problem / Task table (user with this role will see tickets created by users that belongs to the same company or tickets that have been assigned to his queue). As this will be a separate role, I will not utilize itil license. Can you advise if creating such a role will generate any licensing cost?

[Ankur Bawiskar]

Hi,

I think there is some limit as well on custom role. it is better to check with the ServiceNow team on this. they would guide you properly.

there is some cost involved as well. contact the sales representative

https://community.servicenow.com/community?id=community_question&sys_id=4274cf69dbd8dbc01dcaf3231f961975

https://community.servicenow.com/community?id=community_question&sys_id=61538325dbd8dbc01dcaf3231f9619d7

https://community.servicenow.com/community?id=community_question&sys_id=a423c3e1dbd8dbc01dcaf3231f961940

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Pooja Mallikarj]

Hi,

The below link may help you to know about service now licensing cost.

https://community.servicenow.com/community?id=community_question&sys_id=da029feddbdcdbc01dcaf3231f96...

Please mark correct/helpful if it helps for you.

Regards,

Pooja

[Ankur Bawiskar]

Hi,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

[mattgr · Accepted solution]

Account manager confirmed that there would be cost related to this.