Hello experts, I did plugin update for Tag Based Alert Clustering Engine applilcation, now it is in the latest version of the release. Before the plugin update, Tag Based Alert Clustering was working fine. But after update, it is not clustering any a...
Hello all, We are having trouble generating metric types on our production instance. However, the same setup functions flawlessly on the development instance.Please review the details below, which show how we set up the "sa_source_metric_type" (Monit...
I would like to start LifeCycle management for cmdb_ci_computer. Anyone can suggest the best practice? What i am looking, all CI Laptop and desktop has the Warranty expired date, 30 day prior expire date a request needs to open in user name to replac...
Hi all, I would like to give access to the "System Events and Jobs Dashboard" to non-admin collaborators. Is there a way to modify the access rights ? Regards, Karine
Hello Community, I'm looking for knowledge on discovering our VeloCloud VCE router correctly. I have a SNMPv3 creational that validates on the IP when testing. Im running a quick discovery on a single IP at the moment but it returns "Active, couldn't...
I am new to Event management and I need to do the field mapping of an alert based on the field of the event. need to update the state of the alert based on one of the fields of an event. Is it even possible ?
Hi All, In our SNOW instance one user from client side is not able to login into SNOW from Edge and Chrome, but he will able to login from firefox. Can anyone help me on this?What is the cause and how can i resolve this?
Hi,Xanadu Mid-server build does not have binaries for macOS arm CPU. For ServiceNow Vancouver release, they are available, check the below screenshot for details. We are trying to upgrade our local development to Xanadu release and want to us...
Hello Community, I'm trying to make multiple correlations rules but I would like them to be able to interact with each other. For example : 1) Rules Based :Primary -> Host_Check alerts (ping KO for a CI).Secondary -> Any others alerts on the same C...
Community, This is a long running challenge in the event management space, but i haven't seen anything specific as a leading practice so i thought i'd ask about what other people have done in this situation. Assume you receive an event from a 3rd...
We want to implement discovery. Understood that credentials table uses password2 type field which can be easily decrypted usings scripts. So it means its not safe to use this table? If not how to convince customer that its safe?if its really not safe...
As part of discovery, we see that few IPs got discovered as out of band devices. What exactly are those devices?
Hi,We have a discovery issue with an expired certificate that the system is creating two incidents for the same expired certificate with different numbers and sys_ids. We have tested a certificate: Test 5 and executed the daily job and we have two in...
Hello colleagues,I have a question regarding the Group type on alerts. We have out of the box aggregation enabled in our instance so we aggregate alerts in CMDB or Automated groups. I know that Automated groups are created based on CI and metric name...
Hi, Does anyone know anything I can check to fix the following? On the CMDB health scores, the recommended score is no longer calculating and just says not evaluated. I have tried manually kicking off the job to run the score, but still the same re...
