Duplicates CI's - serial numbersAfter Remediating the old duplicate task and closing the task as completed a new De-duplicate task is getting created with the same serial number as duplicates on the CMDB and Asset table with the same created date and...
@chrisperry @RickRick Marsha @Michael Jones @Vincent Daniele @Mark Roethof when we create the request for Route53 AWS catalog item RITM will be generated and then if RITM is get closed complete after provisioning the product from AWS. on table "x_...
I am seeing the error : "Failed to identify the CI Type of the process listening on port 80 on host x.x.x.x. Please review the discovery log for further details " for two servers in a Service Map. A specific server is failing on one of the pattern ca...
There is a need to discovery devices other than Windows like Unix, Linux or whatever applicable. I wanted to know is there any specific skillset required to implement discovery on these devices? Does the person should be aware of Linux, Unix machines...
I have a large customer with several standalone instances. Generally, each one is configured to handle all of the needs its department requires. The customer wants to break apart and aggregate this functionality into various groups of consumers and p...
For demand (dmn_demand) on now mobile approvals are there, if user clicks on Approval/rejection we need to provide reason for approval/rejection.Similarly I want to have it for esc portal.On esc portal we have approvals, if we click on approve/reject...
I'm not sure if this makes sense, but when uploading MIB files, is there a requirement to upload each MIB file to a single record under MID Server> SNMP MIBs? Can multiple MIB file attachments be made to a single record? It seems quite tedious to upl...
New to Service Mapping and haven't had a lot of success yet. I have an application that running on WebLogic that runs into a deadend because the configuration does not include a cluster. Has anyone been able to figure a way to have the remainder of t...
Hi all, I want to collect rsyslogs from my linux servers by HLA.I made "Data Input", "Data Input Mapping" and "Data input Preprocessor"Also check test result from Raw Input Samples.I thought I could check logs in logviewer if I did this step. Is ther...
Hi all, While running discovery of 5 Linux CIs, 2 of them are not getting discovered and I've attached the payload error. It's happening at the identification stage, as seen on the snippet attached. It is using the identify rule for the table dscy_ro...
Hi Team,I want to hide the check list in sctask and it should be show only few groups.I added the screenshot FYR.I tried using BR but still everyone can able to view.
Hi All,Can anyone help me to understand how we can integrate with event source using webhook method? When we have to use this method?Thanks in advance! Regards,Ganesh
I have recently configured Vcenter event collector with all base events and it is creating new VM records in VM instance table with less data and it will be later on converted to Windows Server class record when full IP discovery runs for this VM's ...
Hi All, For a user in the sys_user table, I have the field mobile_phone, of type Phone Number (E164).I am working in the background script to update the value of the number to any number. eg. 91 5658874526. This should ideally work as I am getting a ...
Dear ITOM specialists,We want to start using AIOps receiving metrics from Azure for Microsoft SQL databases.Via Azure Cloud discovery we get databases ([name@SQLServer]) in class cmdb_ci_database, without an object ID, as type Microsoft SQL Server.Bu...
