Deletion of De-Duplication tasks

[Siva Boppana1]

We have 30K de-duplication tasks. There are 5 years old records too in the list.

We started a CMDB clean up process and planning to delete all these tasks, So new de-duplication tasks will be created if there are any duplicates in the CMDB.

Is there any downside to consider before deleting these tasks.

[chandan_nagbans]

I already got the answer. We can use "Health Inclusion Rule" for Duplicate Metric to include only classes which are important and exclude other. Thanks.

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen...

[doug_schulze]

Exactly what I was talking about 🙂