We have been creating a lot of dependency maps in hopes of helping us determine impact. One of things we thought we would be able to do would be create an incident against a business service and it would tell us the other related CIs. For example, we...
Please let me know if there are any ways of integrating NetApp and Commvault alerts on to our ServiceNow instance. Kindly share some useful links which would help in completing the task. Is there any blog on ServiceNow where someon...
I have a client that is pushing back on granting the Discovery account administrative rights on certain devices. Can anyone speak to why admin rights are needed, versus a monitor or read-only rights?
Hi All We are pretty new to ServiceNOW and have just started running Discovery We have a number of Nutanix clusters running their native Acropolis hypervisor, does anyone know if there is an Discovery probe? or integration for this OS & hardware, as ...
Hello, Some of our ESX servers serial number field populated with 'Refer to PRISM' and I was trying to find out the probe parameter that gets the serial number from the VCenter servers but couldn't find anything in the Vcenter related probes. This wo...
Can Prism Central be used for the discovery of Nutanix storage CIs? When I launched Discovery for Prism Central server, the CIM probe did trigger but it threw a"Service unavailable (503)" error. What does it mean?
How long does it take to upgrade a mid server? Upgrading from Jakarta to Kingston.
I have system that has scanners and printers connected to the system via USB. What is the best approach for this and does anyone have examples of these type of setup with Probes or a Pattern? Thanks in advance
Hi I am trying to setup an Clien Credential grant flow based "Application Registry" in ServiceNow, targeting an application that I have build in Azure to pull Intune devices. Postman test using the Authorization code grant type Intune uses the Graph...
all experts, suggestions please. We have a configuration item in our cmdb_ci table. 1. When I open a new incident and click on search to select CI , I able to select the CI from the list , but the selected CI is not getting displayed on the inc...
Hi All,We running discovery to discover Linux server. When we run the discovery we are getting Error : CMDB Identification Error: Missing required attribute: u_sox_l1We understood that this error is because of mandatory custom fields on target table....
Last weekend the various windows teams were pressed to apply the most recent set of Microsoft "Security Patches" . Looks like we applied KB4512489 and KB4511872. When we run a discovery shazzam finds port 135 (wmi) and 5985 (winrm) open but then spaw...
I am in the process of developing the CMDB Dashboard with the associated health rules. The first iteration will be aimed at the Asset Management set of 'Managed Classes'. Those CMDB classes that they actively manage and are responsible for. Our C...
We recently upgrade to Madrid in our Dev environment. We now noticed that our Windows discovery is failing with "Connection failed to WMI service. Error: Permission denied" in Dev. In Prod, it has no problem against the very same target. Does anyon...
Anyone with experience on connecting ServiceNow with Password Manager Pro to manage credentials for E.G. Discovery or Service Mapping, having a master of passwords in an external system (in this case PMP). Does it work? https://www.manageengine.com.a...
