Hi Folks, Good day. I am from IT support for a company and I would like some advise on this. My company is using Service Now to keep track on our day to day incident submission. The other day, I encountered one situation where a particular Incident '...
Hi All, I need to integrate ServieNow with BMC Truesight for event management, I know it can be done using REST API's and scripts, could you please help me with the flow how service now receives the events, how mapping of the event fields is done. Ap...
Hello Experts, I am new to servicenow and just started learning.i need your support and guidance to achieve following requirement in servicenow. We have a requirement where Monitoring tool sends event to service now saying process is down. event/aler...
Itil user are not able to view the inactive users in sys_user table also not able to view the caller's details if the caller is inactive. Please any one help to view the inactive users details while login using itil user.
I am using Service Now to collect events from Data & UC devices. I am trying to figure out if there is a way to create a one incident for each scenario below. I searched but couldn't find much that pointed me in the right direction. Scenario 1 - ...
We are trying to retrieve the tabular variables from our patterns in Service Mapping., Kindly let us know if there is any way to achieve this?
Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it. From there change the dates and submit it as new?
I am attempting to map IBM's Maximo application (app and web are WebSphere and Apache running on Windows, database is Oracle running on Solaris) via Service Mapping. Identification looks good in Apache, and I see green for every step in WAS Connect...
Hi SN folks, What information is updated when you run discovery against an existing CI. Given the scenario, I have two CIs and I manually update the location and status of these two CIs. Once the discovery runs against these two CIs. Will the discov...
Hello everyone,Been working with SN discovery now for about 3 months, so complete newbie here. In our discovery schedules we have locations set. Our expectation is that this location will be carried over to the CI's when they are discovered. Ho...
I am trying to make use of the "Location" field in a Discovery Schedule to set the "Location" of any discovered CI. It seems to work for some but not others.Is there documentation somewhere on this feature? I haven't tripped over any yet.cheers,robin...
Hi Experts,We are trying to integrate solarwinds with Servicenow using Event management module (OOB Connector). It is being noticed that certain custom attributes from Solarwinds are missing in Servicenow when connector is used.Any advise where can I...
Should AIX LPARs be considered as Virtual servers? If so, it doesn't seem that Business rule 'Virtual Computer Check' set "is virtual" attribute properly for AIX? If not, what are criteria SN is using to determine if an AIX server is virtual or physi...
How do you prevent a User from Approving Own Request (i.e. requested_for = Approver).
Hello AllI have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects...