What is the criteria for open alerts that are on maintenance mode? I noticed that when an open alert that is set to maintenance is updated by a new event the maintenance checkbox clears but I was expecting the event to only update the alert and to cl...
Can anyone helps to explain what exactly are those "Router interface" CIs discovered by Discovery? What are those for? For e.g. I am looking at a Cisco NX-OS n7000 device, it is discovered to have 522 Router Interfaces, some of them have IP address a...
Is it possible to perform a loop within a pattern? We have a EMC Isilon Storage device that has multiple zones. File shares can be assigned to any of those zones. I can call a RestAPI to retrieve all zones but need to loop through the results and ...
Hi,I have a Red Hat Linux Server in my environment. I have created a user with sudo privileges. When i am running discovery on it, it gives error "SSH authentication or connection failure". While I am able to login to this server via putty & able to ...
Hi, In the Data Center - Rack table (cmdb_ci_rack) there is a field called "Rack units in use" Now I'm little confused about the calculation for this field, I cant find any?What I understood is that you define the size(unit) of the Server on the rela...
We operate under a pretty strict mandate of having to identify all network attached devices, etc as company assets. I'm concerned that if a user connects their personal smartphone or tablet to their PC via USB for charging and Discovery identifies it...
Hi All I am trying to discover one unix device where it throws the following errors. Can you please advise the troubleshooting steps for these.
We have been using discovery for some time, but it has been a modified version with discovery running in a sub-production instance and some of the data being sent to the production instance on a nightly basis. Anything else is updated/inserted by t...
Hello,Does anyone have any experience in integrating ServiceNow with oracle ebs R12.Please do forward any docs,apis,code regarding this.Appreciate your help.ThanksAnand
I have read this about license usage in Event Management:"Event Management is licensed based on the number of nodes that can send events to the instance directly or through a third-party monitoring tool during the last year""Event Management Node Cou...
Hello Team, I have a query as below. For an alert there is an associated Incident 1.I close the incident and it closed the Incident 1.Under Event Management Properties, I have set On Alert Reopen, Create New IncidentNow when I am reopening an Alert, ...
Hello All, I have a query related to discovery which is as below. I selected an IP of Switch Device and run quick discovery.In the discovery log we can see that the identification is done based on name.Discovery updated the existing CI with all disco...
Hi Experts, I have to estimate the number of mid servers required for my client. We will be implementing bellow modules and will integrate with others tools suing mid servers. LDAPDiscovery(10K devices including computers, network devices, VMs, Stora...
Hi All, I was curious to know why the UI pages that is being referenced when opening any BSM map is not available in the UI pages? For example when i click on any application service it opens up a page with the following link: service-now.com/$sa_bus...
Hello, I have activated credential less discovery and it was successfully installed. I can also see "Pattern Launcher: Credentialless Discovery Network Device" being triggered in the ecc queue when discovery lacks credentials for any device. After c...
