Did Alert Grouping change in Wasihngton DC release?
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11-01-2024 03:54 PM - edited 11-01-2024 03:55 PM
We recently upgraded from Vancouver to Washington DC and I have noticed very poor alert grouping in Event Management. I am not sure if it has to do with the release or something else.
I see patterns that have over 4k alerts that are largely unrelated. also the time window seems very strange.
example,
Time Window ID: 1970-01-01 00:00:00_1969-12-31 23:59:59 (4289)
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11-25-2024 11:25 PM - edited 11-25-2024 11:26 PM
Hello StephenM
The grouping relies on assignment groups. For example, cmdb_ci.support_group,IntegrationGroup, and this is done due to the system property "evt_mgmt.alert_auto_assignment_field"
Please refer "Introducing Alert Assignment Groups in the Washington Release"
https://www.servicenow.com/community/itom-blog/introducing-alert-assignment-groups-in-the-washington...
And
"Assigning alert assignment group precedence"
Please mark my answer if it was helpful.
Thank you
