Difference between an application service and an application within the common service data model?

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10-18-2019 07:09 AM
I'm trying to understand what sort of data should reside in each CI class, any insight would be greatly appreciated.

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10-18-2019 07:38 AM
An application service is a type of service that is primarily provided by a particular application. Think “Scheduling Service-Prod”
An application is a specific software product installed on infrastructure or PaaS to perform a function. Think instances of ELB, F5, IIS, Tomcat, Apache, SQL Server, Oracle DB or RDS which together deliver the Scheduling Service for production.
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10-18-2019 08:29 AM
Further to what is posted above the difference between an application service and a business application is that an application service is a instance stack of the business application (e.g. Online Banking would be the business application and then it might have one to many application services called Online Banking - Prod, Online Banking - Dev and the application service would contain one to many infrastructure items in the service map including cmdb_ci_appl instances).

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10-20-2019 05:51 PM
An Application Service is the class of CI that you create when you want to run Service Mapping - so it is generally something that would have an entry point.
As stated above, you would generally have multiple Application Services (PROD, DEV, TEST etc) rolling up to a Business Application, and an Application Service will generally contain one or more 'Application' CI's.
Hopefully the team behind CSDM 2.0 will be releasing some examples in the near future

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10-21-2019 08:54 AM
So what would a Application CI (cmdb_ci_appl) be?
Which of these items would be leveraged for ITSM processes?