Can't find Application Service listed under CI Class Manager Hierarchy.
I'm in the CI Class Manager looking for the Application Service class but it's not available. Is this supposed to be hidden OOB? Or something that is restricted through ACL?
Forum Posts
Resolved! How to delete IP from Discovery IP Ranges
Hi All.I'm looking for delete IP address from Discovery IP Ranges. I was trying to use GlideRecord. But It doesn't work.Because It's complicated structure, or my fault. Please share the script. Regards.Takumi H
IRE transform map is setting import set state to ignored.
Hi Community ,To avoid duplication i am trying to use IRE engine in on before transform script, but all the time its ignoring the record even if is the correct record to insert .
Dynamically populate parameters in ACC check policies
Hi All, I am configuring ACC monitoring for MSSQL instances. One of the policies to run a query accepts parameters like SQL port, host etc. I have 10 different MSSQL instances on different machines and each of them have different SQL ports. Is it po...
Mid server name showing in acc.yml config file instead of mid server IP address.
Hi All, I am installing the ACC in a windows machine using the single line command. I have given two mid servers url in the command.Command - msiexec /i <msi_file_path> /quiet /qn /norestart ACC_API_KEY=*********** ACC_MID="wss://10.10.10.1:8080/ws/e...
Viptela (Cisco) Routers can not have serial number found by discovery
When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. We know they exist but is there a specific Serial number "type" we should use in the probe? Or has anyone figured out how to have them automatica...
Resolved! Get Sys_Id from CI name
Hello, Need to get sys_id of a server from server name. I am using below script it is not working. var tableGr = new GlideRecord('cmdb_ci_computer');tableGr.addQuery('name', 'LAPTOP-AFB9NR12');tableGr.query();var sysId = tableGr.sys_id;gs.print(sysI...
Resolved! Inbound REST message via MID Server
In ServiceNow, i'm aware i can send outbound REST request via a MID Server to resources within my local network. Is it possible to receive REST messages from local resources to my mid server, rather than pointing the endpoint directly to the instance...
Have SCCM & JAMF only pull in Software Data / not create new computers
Hi All, We have a requirement to ensure that when our Service Graph Connectors SCCM & JAMF run to have them only pull in the pertaining data to software and for them to not create any net new computers on the cmdb_computer table. They are looking to ...
Resolved! Background Script Help to Update Task based on Parent
I wanted to update the incident task callerid field for the tasks which are empty currently and copy the value from incident callerid to incident task caller id. This is the script I have but it is getting me into loops var grchange = new GlideRecord...
Need support and information to duplicate SG-SCCM Robust transformation definition(RTE Entity fields
Need support and information to duplicate SG-SCCM Robust transformation definition(RTE Entity fields , RTE field Mappings & RTE entity operations), any possibility to achieve using Duplicate functionality using ETL.Duplicate :
Azure subscription, resource Discovery without MID server
Hi Team,There is a requirement to discover only Azure subscription, datacenters and cloud resources but No VMs instances within Azure and without the use of mid server. We are stuck and unable to move forward with the requirement. I have a question: ...
Azure Discovery not creating windows/linux server CIs
We have activated Azure Discovery in our company. We are trying to understand the OOTB behaviour for when an Azure virtual machine is being discovered.When an azure virtual machine is detected, will ServiceNow Create a new CI under the Azure Virtua...
OMT Course: Premium SD-WAN Offering V2 - not same hierarchy as in the lab
From the lab:in my instance I tried to change the relationship specs for Deduplication and Compression to remove FEC.. then work my way up.. but getting error for SD WAN Optimization Service.
Configure Ad-hoc Approvals
Hi i have requirement, As the Change Management Process Owner, I need a way to allow ad-hoc approvals to be added on the fly by Change implementers (ITIL users) so that approvals which cannot be automatically identified at time of raising can be man...
