How can I find out how many incident does not have outage ?

Hello All. How can I find out how many incident does not have outage ?

Application Services Availability status

We are populating the Application Services using the Tag-Based discovery, see below:1. Tag-based Discovery creates Application Services2. We take the data from the App-service and create a Business App, form the relation b.w both using Flow3. Now we'...

Create a maintenance windows

Hello everyone, I need to create a 2-hour maintenance window that generates an incident or alert when an agent is shut down. I am testing this on my production instance and I am unable to associate the existing agent with the newly created maintenanc...

How to implement Pure Storage FlashBlade discovery

Hi, I want to implement Pure Storage FlashBlade discovery.Please guide step by step.I have already gone thr' below prod document, but not able to undertsand credential configuration .Pure Storage FlashBlade discovery (servicenow.com) Please help Than...

What is the best way to use AWS Tags to populate CMDB data?

We currently have a need to use our AWS tags to populate CMDB attributes for corresponding CI's. I've looked at many ways to do this. But I am wondering if anyone has done this? And what was the best way they found.    

SErvice mapping error

Hi, Need help on an error I am seeing on a. service map. Please help and advise.. Thanks,Sonia

Azure integration with Event Management

Hi, I am looking at integrating Azure Monitor and Azure Log Analytics into ServiceNow ITOM Health.I noticed that 2 main integrations are available:1) ServiceNow Event Management and Azure Monitor Integration (From Microsoft)2) Azure Monitor integrati...

Integrate Active Directory (LDAP integration) with ServiceNow.

Hey everyone, I've successfully set up Active Directory integration with our ServiceNow instance. Testing the connection on ServiceNow shows "Connected successfully". When I browse and filter with the Distinguished Name, it displays the objects as ex...

vCenter Discovery - VM Instance Operational Status

Hi,We have vCenter Discovery running in our subProduction envs, vCenter credentials seem to be good and we are are successfully querying vCenter.  There seems to be a hiccup with VMs that get deleted in so far as the VM Instance table is reflecting t...

How to connect Mid server to Data Source using file retrieval methods HTTP/HTTPS

Dear Community, Good day to all. I have Data source connected to Transform Map which will insert data into the actual table and Transform map is working as expected. Now, I have requirement to import data file(excel) from Mid Server directly to the D...

How to remove duplicates in CMDB ServiceNow?

Turn off discovering specific classes / libraries of CIs from Discovery

Hi All, I need to stop discovering running processes, network adapters and disks associated with computers while discovering.  I tried creating a new behaviour but for windows, the horizontal probe runs the whole library to fetch installed software, ...