Resolved! MID Server Sizing
Hi All Would like to know if there is a SNOW document where it shows the MID Server sizing and requirements? Thanks for the feedback!
Forum Posts
Resolved! ACC Plugin for Linux devices - permission denied
Hi, I have a following use case:I created functionality, which is able to switch ACC Agent from one instance to another. Basically what it does that ACC Plugin has two ruby scripts, one verifies that ACC Plugin is correctly propagated to target machi...
Does discovery need full read write access as admin to discover windows servers
Hi, Does discovery service account require full control (Read, write, edit etc) admin access to discover windows servers and mssql instance running on them. or is it read only access.Please tell me if it has full control what could go wrong?
Dynatace Service Graph Integration missing CIs
I have integrated Dynatrace using Service Graph Connector. The instance is getting all information about Dynatrace problems, but Dynatrace team complains not all CIs (for example servers) are being populated in CMDB. Any idea what it might be? (alrea...
UI Builder: Add reset button to reset all selected filters
Hello-- This is from asset workspace and the I have been modifying it via UI builder. There are filters "All location", Region(newly added by me). So if I select any value in any one of these filter then it has to be clear using a external button. H...
SNOW to Azure DevOps Integration Error
Hi, I am getting REST call to get Azure DevOps project list failed with StatusCode:401, ErrorCode:3- Invalid username/password combowhile integrating SNOW to Azure DeVops Server . I have created a api key credetials using the PAT token from ADO and ...
Resolved! Azure Datacenter in Cloud Discovery Schedule is empty
When I try to get Datacenters after validating my Service Account and Principle, the error message shows "Exploring Partial CI Pattern Pattern name: Azure Datacenter discovery" but when I checked it in the system logs, there are no errors in the step...
Resolved! Delete Alerts from em_alert table in Bulk
I have a use case where I need to delete a large number of records from the em_alert table. Does anyone have script or safe way to do this?
Resolved! Convert JSON Payload into a Table in Flow designer
Hi Team,I have created a custom action which connects to an oracle data base and run a SELECT query to get the records from a specific table. Now the problem is, the response is in JSON format and i need to convert it into a table format to email it...
Discovering Windows OS installed programs
My question is, how can I make discovery show installs like Notepad, stickynotes, calculator, solitaire etc.The ask is for these to show up under software installations
Resolved! Does this discovery solution required reverse DNS to be functional?
Hi Can Anyone please confirm if ITOM Discovery Solution required reverse DNS to be functional? If so please provide the justification Thanks,Amit
What can I do to make sure Stacked Switch, Stack mode attribute is being discovered correctly?
We have recently upgraded to San Diego, and I have been working to figure out why we have very few CIs for Master Stacked Switch. I go in and find that the name of the Switch, and the Stack mode has been changed through discovery in the past two day...
How to integrate AWS Cloud-Watch with SNOW (Event Management) for receiving Alerts?
Hi There, There is an the initiative to integrate AWS Cloud-Watch with SNOW (Event Management) for Alerts to be sent to our Production Operations for Production Cloud Server monitoring. Do anyone know if there is a ServiceNow connector for this inte...
Resolved! Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles.
Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles. I am trying to install the mid server agent through cmd prompt as an admin but getting the error in the initial stage - User cannot be Authenticated or is mi...
Resolved! MID Server Optimization
Hello all, We have a cusomter who has 18 data centres in total. They're all in different locations within the region. we have scoped around:PROD = 36 MID servers (VMs)TEST = 18DEV = 18 following the best practices model. Customer feels it is bit too ...
