Discover Cisco Nexus devices

Ann B_
Tera Contributor

‎10-01-2018 02:23 PM

I am having trouble discovery Cisco Nexus 7000 and 5000 devices. This is the message I get. Unsupported shell, '$0', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash].  Allow_unsupported_shells has been set to TRUE but still get this error.  Need to know what to do next.  Thanks.

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Ann B_
Tera Contributor

‎10-19-2018 11:46 AM

Running SNMP credential test against the IP for these Cisco Nexus devices works and is successful.  Why is discovery failing if credential test is successful?

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doug_schulze
ServiceNow Employee
ServiceNow Employee
In response to Ann B_

‎10-19-2018 01:45 PM

AB,

I don't put much value in that credential tester, I like to see the device be discovered so I can see it actually work in real time.  With that said there are many items at play here.  Id first try and see if a third party mib browser (I like iReasoning) running on the mid server host can make SNMP queries to the target.  This will help you quickly determine if its a ServiceNow thing or issue with the target.  If ireasoning can pull back information then what the heck ServiceNow?  If it cannot then what the heck network team?

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