Hi Community, I am looking for an solution when I am trying to update the state of the alert, Alert executions were not triggering and its not calling the flow. Steps to reproduce: 1. Triggering an event manually through REST API and event processin...
Hi, Do we have a document explaining how Predictive Intelligence works for Service Maps ?
If I have several classes of CIs that I want to classify as higher-order (e.g., Oracle Instance --> Database Instance) and some to a different class (eg. Linux Server --> UNIX Server), what is the best mechanism for me to do this? How would I go abou...
I am integrating SN with G-Cal, when a catalog item is submitted, it should create an event in google calendar. There are 2 methods of authentication and my questions are in red below.Oauth - The issue with the oauth method is:It probably expires and...
Hi I would like to discover Windows servers using SNMP :- SNMP credential works fine for servers - I prioritized SNMP classification over Windows classification However , when i try to discover a Windows server , the process failed after SNMP class...
HI All, We're looking to start Discovery in our Azure space and our Cloud Infrastructure team's preference would be to use a Managed Identity instead of a Service Principle.Is this possible at all? I'm aware that the documentation for San Diego/Rome ...
Hello Experts,We have a situation where Turned OFF VM instances are causing ITOM licensing impact. We need to run discovery on Vcenter to discover physical hosts (ESX/ ESXis). However along with it all VM instances also gets discovered.We have turned...
Hi All, We have a requirement to delegate mailbox to user. For this we are using Microsoft Graph REST API v1.0. (https://learn.microsoft.com/en-us/graph/overview?context=graph%2Fapi%2F1.0&view=graph-rest-1.0) I have created an action where I will be...
Upon running discovering on IPS device, we see OIDs (in ECC Queue). This OID is blocked by ServiceNow as per their KB article (We need to prevent any SNMP OID Classifications being added with a Net-SNMP module OID starting 1.3.6.1.4.1.8072.3.2. to av...
Hi, I have a million errors in discovery dashboard accumulated from past 2 years. Please suggest ideas on how to clean up the dashboard and how to categorize the errors easily and which errors can be ignored from the dashboard?
Hello Community, we get this error 'Active, couldn't classify: No WMI connec' for few clients and when we inquired , in Discovery device history , we can see a clear FQDN for the computer but a CI is not getting created. Workplace team informs that t...
Hi I need to create a new event trigger to create SNOW ticket automatically from GCP Composer with abc@xyz.com
Hi All,We are using Google Cloud Discovery in our environment and observed that Google Cloud Platform (GCP) - Virtual Server pattern is failing due to some Discovery Error. Vms are not getting updated/created for the past 3 months. When checked in th...
You are creating a section in a catalog task, and you are trying to create settings in the UI policy that you want to see only when you open a task.You set the preferences to show only when you open the tasks that are in the "When" of the UI policy,...
Hi team, Have a requirement to Integrate Azure Alert Services with CMDB . we followed few videos referred by community for integration and completed up to Schedule Discovery , while running schedules the list of Data Centers associated with Azure Acc...
