Discovery Agents

[dgworthington]

This may in fact be a *stupid* question, but a customer is asking it of me, and I do not want to base my response on only my own knowledge of Discovery.

The target for Discovery for this customer is GCP.  They are claiming that they "read somewhere" that some discovery agents are available/required for discovery. I assured them that agents are not required, but they asked me to double-triple check.

I can find no reference to any discovery agent being required or available in any ServiceNow documentation. But I'm also aware that it's impossible to prove a negative. That is, the absence of any statement saying an agent is available/required is NOT the same thing as a positive statement say they are not - and I can't find any such statement either.

So - for the record - does anyone know of any Discovery agents that are available for any (virtual, in this case) objects in a domain (potential CI's)?  Or conversely, and better, is anyone in any kind of an authoritative position willing to state that discovery agents are neither available nor required/recommended?

Thanks in advance.

-d.worthington

[Sandeep132]

Hi,

Please find below documentation for Agent Client Collector released in Paris release. https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/concept/acc-landing-page.html

This may be something your customer might have found regarding agents. As you mentioned we do not require Agent running on the hosts to perform discovery. We require them for monitoring purposes.

Thanks

[Appli]

Hi, may be you can show your Customer the following link

It clearly states: discovery is agentless

Hope it helps 🙂

[Appli]

Hi, may be you can show your Customer the following link .

It clearly states: discovery is agentless

Hope it helps 🙂

[Ashutosh Munot1]

HI,

Discovery is popular because it is agentless. We only need to open ports, connections and whitelisting of IP is needed for firewall.

Thanks,
Ashutosh