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Where does fqdn get populated during Discovery. We are currently probe based for windows, linux, ip_switch and ip_router and we have a mix of fqdn being populated or not.

We hae customers asking how fqdn gets populated by Discovery and I am having a little trouble figuring that out. It becomes clearer when we move to patterns but that doesn't seem to be happening in the near future so I am wondering how/where that get...

DuaneNMore by Kilo Guru
  • 2009 Views
  • 6 replies
  • 1 helpfuls

Checking Event rule execution history

Is there any way we can check which event rules are responsible for generating an alert other than looking into the processing notes of each event? Can we track event rule executions from the alerts table?

Execute SQL Statement on Oracle DB Server(JDBC ACTIVITY)

Hi i have configured test jdbc connections to execute the sql statement on the oracle db server and to capture the output  1) In the jdbc connection for the fields *Host:- given the IP of the db server and credentials are validated. 2)coming to custo...

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Sravani36 by Tera Expert
  • 1593 Views
  • 6 replies
  • 5 helpfuls

Resolved! Parse file in Pattern Designer, strange issues - help

I'm trying to read the output from a file created from Horizontal Discovery on Oracle Catalogs. I have a script that's creating a temporary file on the host. The file contains two rows. The file can look like this: HOST_NAME#DB_NAME#INSTANCE_NAME#DB_...

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vCenter simulator

Hello, VMware has vCenter simulator named 'vcsim'. https://blogs.vmware.com/code/feed-items/record-and-replay-vsphere-inventory-using-govc-and-vcsim/ Has anyone been able to discovery vcsim as a vCenter?If you think it is unable, what is the reason? ...

Kody by Tera Expert
  • 719 Views
  • 1 replies
  • 0 helpfuls

How to get all CIs correlated to Business Application?

Hi, which is the best practice to get all CIs correlated to Business Applications in CMDB? I don't need to know the list of CI related to Business Services, but the list of CI related to each single Business Application. Thanks & Regards, Giovanni

Resolved! How to re-use entry points in separate service maps.

We have recently begun converting our business services to mapped application services and building out the maps for the applications. I've run into an issue where an application has separate business services (finance/supply chain) so they utilize t...

CyberArk integration Licenses

Hello,We are integrating ServiceNow with CyberArk as an external credential storage and got an question from the customer for which I am having trouble find info in the docs.1. What kind of License the integration will consume from CyberArk side?2. W...

Manual Service mapping

Hi, I know that I can map the service using manual endpoint but in this case I'll be able to do it one at a time. I wanted to like upload excel sheet and do the same manual map for multiple services. What I tried was I checked in what all tables entr...

Resolved! I want to use IRE with ImportSet

Hi All, I am populating CI using import set table I want to check if record is already present and update the record I enabled 'coalesce' it was good but I need to achieve this functionality using IRE so I used below script https://docs.servicenow.co...

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gaurav72 by Tera Contributor
  • 3359 Views
  • 7 replies
  • 6 helpfuls

Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error:

Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...

SRE by Tera Expert
  • 2557 Views
  • 3 replies
  • 0 helpfuls