We hae customers asking how fqdn gets populated by Discovery and I am having a little trouble figuring that out. It becomes clearer when we move to patterns but that doesn't seem to be happening in the near future so I am wondering how/where that get...
Just wanted to let everyone know Ive updated the Discovery "best" practices that includes pattern information as well. Much of it is still foundational and there are many updates to current technology so hope it can help our new friends of Discovery...
Is there any way we can check which event rules are responsible for generating an alert other than looking into the processing notes of each event? Can we track event rule executions from the alerts table?
Hello, We are using Service Graph connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance. We are following the document to setup the connection and load the data. Before we start setting up t...
Hi i have configured test jdbc connections to execute the sql statement on the oracle db server and to capture the output 1) In the jdbc connection for the fields *Host:- given the IP of the db server and credentials are validated. 2)coming to custo...
I'm trying to read the output from a file created from Horizontal Discovery on Oracle Catalogs. I have a script that's creating a temporary file on the host. The file contains two rows. The file can look like this: HOST_NAME#DB_NAME#INSTANCE_NAME#DB_...
Hello, VMware has vCenter simulator named 'vcsim'. https://blogs.vmware.com/code/feed-items/record-and-replay-vsphere-inventory-using-govc-and-vcsim/ Has anyone been able to discovery vcsim as a vCenter?If you think it is unable, what is the reason? ...
Hi, which is the best practice to get all CIs correlated to Business Applications in CMDB? I don't need to know the list of CI related to Business Services, but the list of CI related to each single Business Application. Thanks & Regards, Giovanni
We have recently begun converting our business services to mapped application services and building out the maps for the applications. I've run into an issue where an application has separate business services (finance/supply chain) so they utilize t...
Hello,We are integrating ServiceNow with CyberArk as an external credential storage and got an question from the customer for which I am having trouble find info in the docs.1. What kind of License the integration will consume from CyberArk side?2. W...
Hi, I know that I can map the service using manual endpoint but in this case I'll be able to do it one at a time. I wanted to like upload excel sheet and do the same manual map for multiple services. What I tried was I checked in what all tables entr...
what is the purpose of Recompute CI attribute in reconciliation section in ci class manger and why we used the recompute can anyone explain in docs not getting exact meaning?
Hi Everyone. We have a discovery set up in our instance for Azure resources. We are using OOB solution and getting the Cis discovered. Now for some integration purpose we need the hostname of Azure VM instances. Can someone tell me which step I shoul...
Hi All, I am populating CI using import set table I want to check if record is already present and update the record I enabled 'coalesce' it was good but I need to achieve this functionality using IRE so I used below script https://docs.servicenow.co...
Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...
