Replacement for Help The Help Desk (HTHD)

[AndyF]

Hi,

With Help the Help Desk being depreciated in Orlando, has anyone seen any information on what may replace it (apart from getting Discovery)?

I've seen on another post a mention that it "will soon be replaced with a new technology (in) coming releases." but can't seem to find any more information online about what the replacement will be - I'm assuming it will be introduced from Quebec onwards.

Thanks.

[Willem]

Help the helpdesk is still there, even in Paris release:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/c...

[robertgeen · Accepted solution]

Andy,

If you look in the release notes for Paris you will see this little tidbit:

Help The Help Desk
com.snc.help_the_help_desk

Maintenance mode only. Planned for deprecation in Quebec. This will be replaced by Agent Client Collector.

Essentially ServiceNow has an agent coming out that they talked about a tiny bit in the Paris release notes that I think an official replacement will be found in Quebec. I haven't seen the official replacement but I know a bit about the agent client collector and it's exciting times ahead :). Sorry I don't have any additional information on the specific replacement but I suspect it will be the agent itself.

[doug_schulze]

+1 to what Robert Said, the Agent Client Collector (ACC) is on its way!

[Ashutosh Munot1]

Waiting for this. Will be a nice feature.

-Ashutosh