Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Discovery authentication issues

Fabio Borges
Tera Contributor

Hi, I need some help, I don't know if I'm posting in the right category.

 

We have a few Discovery Schedules to scan some networks and feed the data into CMDB, but we noticed that during the Schedule several machines have authentication problems, but if we run Quick Discovery on the same IPs that presented problems, Discovery works fine, during the schedule around 60 to 70% of the machines present this scenario, the rest are discovered normally

 

I searched the forum and knowledge bases and found similar cases, but the solutions in these cases did not apply to my problem, we are using only SSH and Windows credentials (not using SNMP), we obtain the credentials through Cyberark, and in the Cyberark logs it is shown that the password was obtained successfully

 

We saw a KB informing about instance cloning problems that could generate this failure, but we followed the KB's instructions and had no solution, we changed the schedule hour of execution, created a new schedule, we divided the number of vlans between the two schedules (the number was not large, now there are 5 vlans /24 in each schedule), we are not using clusters for the discoverys, it is just one MID per schedule, but the problem persists.

 

Could you help us?

5 REPLIES 5

Kenney1
Tera Contributor

I am facing the same issue. Did you ever find a solution to this?