Discovery is not able to pull the serial number for zebra model printers and from some firewalls

[Uday Gonuguntla]

Hello Experts,

Discovery is not able to pull the serial number for Zebra model printers and some other model firewalls. Is there any reason why there is no serial number being returned for only these specific models? Other than serial number, discovery is able to fetch all other details.

Is there any specific reason for this? Is there something i need to do to get the serial number?

Please help me.

Thanks in advance. 

[Uday Gonuguntla]

Hello

we are using probes to discover the printers. we don't have patterns yet for printer discovery. How can we troubleshoot while using probes? 

please help me.

[Rahul Priyadars]

Hi Uday

(1)

You can look for Discovery log and find the Pattern which was triggered for Printer.

Look for Similar Logs like below. Below is just for ur reference for one of Windows System.

(2)

Run the same pattern in DEBUG Mode for same device and see.

Regards

RP

[Uday Gonuguntla]

Hello 

we are using probes to discover the printers. we don't have patterns yet for printer discovery. How can we troubleshoot while using probes? 

please help me.

[Ashutosh Munot1]

HI,

True. Printer discovery is till via Probes. So you have to check :

1) MIB for that device in servicenow.

2) OIDs.

3) Walk and table parameters on SNMP classify probes.

Thanks,
Ashutosh

[Uday Gonuguntla]

Hello Ashutosh,

Thanks for the reply. I have checked all the three things available in the instance. MIB file has been loaded, OID is already present and walk and table fields also present for snmp classify probe as shown below. Only Zebra model printers have this issue. I am suspecting that, issue with MIB file. Where we can get right MIB file?