Discovery Licensing - Node vs Device vs Server - So what is all the "chatter" about cmdb_ci_hardware etc ?

keviningleby
Tera Expert

‎07-14-2016 09:16 AM

I attended the Discovery course a few weeks ago.

As part of the "extra information" offered - there was this little nugget -

find_real_file.png

This appears to be quite clear that only physical & virtual Servers require a license.

Yet there is a lot of "chatter" here that refers to Classes derived from [cmdb_ci_hardware] - that are "discovered" (or presumably - simply updated by Discovery) - as being the objects that are licensed.

According to the diagram - that is a bit vague to say the least.

It does not include certain Classes that are not derived from [cmdb_ci_hardware] (some storage objects for example)

Can someone state authoritatively - as of this date - that only physical and virtual Servers require licensing ?

My client has paid for 15,000 licenses - which was calculated to include Server, Network Equipment and EUC devices - Desktop/Laptop etc.

If they use "help the helpdesk" for EUC discovery - as oppose to pointing "Discovery" at these devices - then we (they) could decrease their license count by 5K (EUC) and 7-8K (Network and Storage devices)

That is quite a cost saving

Many thanks

Kevin

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andrew_venables
ServiceNow Employee
ServiceNow Employee
In response to keviningleby

‎07-18-2016 01:12 AM

Hi Kevin,



Doug and Bradley's answers are correct, the licensing model for Discovery has evolved over the years.



I'd be happy to discuss with you some of the variants. As ServiceNow experiences such rapid growth the licensing models have changed over time that's why for each customer we have to reference their specific contractual terms in some cases. The account team for the customer are best placed to do this.



Feel free to reach out to me at andrew.venables@servicenow.com, i'm based in London and i can try to bridge some of the understanding and setup a call if required,



Kind regards,



Andy


bharath10
Mega Expert
In response to andrew_venables

‎07-24-2019 11:31 PM

Thanks Andrew,

Could you help with understanding of Service Now Discovery Licensing Model.

What I know that its base on Node, and last discovered in last 90 days by service now discovery.

 

But not sure about and I don’t get any docs where its mentioned about type of devise are part of ‘Node’. (servers, storage device, any other ip endpoints, computes, laptop) I think its based on server but what about other type of Ip endpoints ?

 can we get any snow docs link which explain and can be share with customer at initial stage of discussion.

Thanks in advance.

 

R's,

Bharat