Discovery not updating the CI attribute even if it shows up in logs

[Priyanka Ghosh]

Hi,

Discovery is not updating the object_id of a CI record even if it shows in the Discovery log. What could be the possible reason?

(Pattern name - Windows OS - Servers)

Regards,

Priyanka.

[Rahul Priyadars]

See if it helps- https://www.servicenow.com/community/itom-forum/object-id-in-windows-server-not-populating-after-dis...

ALso what if u delete the OLD object ID and try doing a quick discovery.

as per ur log i see condition is true and it must set.

Regards

RP

[Priyanka Ghosh · Accepted solution]

Thanks @Rahul Priyadars for your thoughts.

But the issue was resolved. Actually the object ID wasn't included in Reconciliation rule earlier. Once the reconciliation rule was modified, discovery updated it successfully.