I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014. How often do people age out affinity records? Is there a ServiceNow Best Practice guide on this?
I have a situation which is described in a few posts which reference a know problem documented in PRB662349. How do I view this PRB and its status? Is it fixed, when was it fixed, etc. Thanks. Jay
Hi all, I have a new business rule that is working beautifully for mapping data from one table to another. This is working on insert/update and is currently working on new or updated records. However, I would like to apply this business rule to exist...
As per docs, Stale CIs is calculated based on the field Most recent discovery OOB, if most recent discovery is more than 60 days, CI is classified as Stale in CMDB Health dashboard. What is the case when discovery is not used ? How can we manage CIs ...
I created a business rule (on display) for incidents, to calculate the age. Below is the BR that I used. I created 2 fields - Age and Current Date(though I didn't use this for calculation). Current Date is obtained by a BR (on display) with the scrip...
I am looking for a way to trigger a script when discovery finishes. Is there any way that anyone knows of, that makes it easy to do that?
How do we debug empty Relations in CI Relationships [cmdb_rel_ci] , where Parent = Null , Child = Null or both . Tried running discovery on similar relation types to figure out which sensor/Script Include is creating Relations. Mostly its " Depends o...
I want to understand how are metrics for each category in OOB CMDB health dashboard configured. Where can i find this information Am new to PA and tried to look at dashboard definition Example:Duplicate CIs is defined for Metric called Duplicate in ...
From a element descriptor I can get the dictionary elements of the field. I am using following code for the same.var gr = new GlideRecord('cmdb_ci_ip_address');gs.setLimit(1);gr.query();if (gr.next()){ var choices = gr.getElement('ip_version').getCho...
Hi ,Did anyone know the script which used to create alerts from events in event management ?Thanksstark, Could you assist me on the above question ?
As a non-administrative user, is there a way to determine a list of Server CIs that don't have a particular relationship type? We want to determine which servers are NOT related to another class of CI.
Hi, I have a question on ACLs What is the basic difference between the below two ACLs <sys_table>.(none) <sys_table>.* (asterisk) Consider the operation is "write" Please help if you can Thanks Sailesh
hi guys i need help with the below question. can anyone suggest me the process to collect the data required. what data is being populated by discovery and what fields this data goes into. Idea is to be able to provide this document to users to explai...
