Displaying images from emails inline, not as an attachment.

richard_selby · ‎02-13-2013

Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.
This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty diary of planned outages rendered by a graphic designer.
ServiceNow strips off the attachment and requires the user to click a link up the top of the screen.

Is there anyway we can get ServiceNow to display png/jpg attachments inline with the text on the activity journal?

A related problem is HTML table data in emails. All HTML is stripped. Is this configurable?

leslie8 · ‎06-03-2015

Hi Jurgen, How did you get inline attachments to work in Eureka? Please let me know. We are on Eureka p10 and need inline attachments in activity.

Thank you

Kristian Johns3 · ‎06-09-2015

Has anyone been able to get this functionality to work with journal fields?

With Fuji, images show inline in emails that exist in the activity formatter, but if an html email is copied to the comments using [code][/code] tags, the html formats fine (assuming I remove any attributes from the <html> and <body> tags), but images are not shown. The html images reference seems to be correct in the sys_journal_field entry (<img width="338" height="254" id="Picture_x0020_1" src="/sys_attachment.do?sys_id=541875918ce04a0056b896ae4f8a3f03" />), but they don't display. The presence of the glide.email.inbound.convert_html_inline_attachment_references property doesn't seem to have any effect, and neither does removing (or adding) a <base> tag.

Katie A · ‎07-31-2015

Hello, we had the same issue when upgrading to Fuji, the inline images do not display.

There is a workaround, the code will inject an inline CSS attribute to make the images appear.

Change Additional Comments and Work Notes to HTML?