Does a user having cmdb_read role count against ITIL Fulfiller license?

[sai pravallika1]

If a user has a CMDB _role does he considered as ITIL Fulfiller.

[Alberto Consonn]

Hi,

yes, if a user has the role cmdb_read, it will be used a fulfiller license. Refer to the following official documentation:

Base system roles

Can read any CMDB table. Contained in admin and itil.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[MattSN]

This response is incorrect. Per SN KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826533 

Description

• Does "cmdb_read" role needs any licensing and any pricing added to it ?

Resolution

• "cmdb_read" is a Requester role and doesn't need any license.

[sai pravallika1]

HI Alberto Consonni, 

     Thank you for your response .But  the user do not have admin or ITIL. the user has only cmdb_read does still he considered as fulfiller?

[Alberto Consonn]

Hi,

I think your ServiceNow sales rep is the best source for an answer to this question, as it probably depends on your contract.

However, I had a better investigation on this topic, as the cmdb_read role has been added in the Madrid version and before the most of the CMDB part was readable without any role, it might not count as a fulfiller user, but please double check with your sales ref.

Madrid Features for Store Developers

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto