Does the Agent Client Collector allow you to receive data from devices not on the company network? Will it allow out of band devices to send the information via the internet to the Mid Server?

[pjrichert]

We are looking at alternatives to gather information from devices, primarily laptops that are not regularly on the company network either in the office or via vpn. We have many users that work from home, so the devices are on the vpn sparingly, but we still need to gather information from them. We are evaluating the Agent Client Collector as a tool to perhaps do that, but the lack of any documentation that states it will makes me dubious. Will ACC work off network?

[Rahul Priyadars]

ACC-V Client will be installed on Laptop and keep gathering information and i can see from supported OS list it may support laptops with give OS

• Microsoft Windows
  • Windows Server 2012, 2012r2, 2016, 2019 (Server)
  • Windows 10 Enterprise Edition 
  • Windows 11 Enterprise and Professional Editions

Now since laptop is not on n/w so no communication can be established between acc-v agent and mid server. I think as soon as laptop comes on company n/w it will start sending data.

• The Agent initiates the communication and stays connected to the ServiceNow instance via the MID Server.
• The Agent(s) installed with ACC are self-aware, package the discovery data, and send this data back to the ServiceNow instance via the MID Server on a pre-determined schedule, as set by the ACC-V policy.
• If an interesting event occurs on the target host (such as coming back online after a prolonged shutdown), Discovery is triggered. The application is already tracking specific targets that have installed ACC and communicate with the MID Server.
• IPv6 agents can be discovered by ACC-V.

if docs are not in GA scope then u can raise a HI case for detailed clarity. 

For ur scenario i suggest you to try SCCM .

Regards

RP

[pratiksha5]

Can we discover network devices, like switch and routers with ACC?

Also, if I want to discover oracle database running on the linux machine can they be discovered?

[Rahul Priyadars]

In Both Cases i doubful of ACC Discovery. Those needs Native Discovery.

Regards

RP

[SK Chand Basha]

Hi @Rahul Priyadars 

Can ACC get the software details for SAAS Solutions as well? Which was similar to installed software picked up by agent from the device