Duplicate Network adapters for servers

Miguel Lara
Tera Contributor

If I go to the identification rules for network adapter class, "name" and "MAC address" are used together for identification. We have a manually entered network adapter with a name and a MAC address, however, Discovery is creating a new record with the same Name and the same MAC address (only difference is capitalization in the MAC). My question is; what could cause Discovery to create a new network adapter instead of matching the one that is already in CMDB?

Thanks in advance for the help!

Miguel. 

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doug_schulze
ServiceNow Employee
ServiceNow Employee

Are you using patterns? If so there are relationships that need to exist that the IRE would need to see. I talk about that here. If those relationships are not there, then it will create a duplicate.

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doug_schulze
ServiceNow Employee
ServiceNow Employee

That I could not tell you, unfortunately.. perhaps you had something with the case?  Its a stretch but you might try changing that to see if it does anything.