Dynamically changing the user's domain session based on selected company

[abdul_qulatein]

How can we dynamically change the current domain session based on company's domain of an incident when a certain condition is met e.g a tick box is ticked.

In a domain separated instance, each company has its own domain. We want to change the engineer's session so they can execute an Orchestration workflow that requires the following elements to reside in the same domain as the engineer / user executing the workflow:

The IP Ranges

The MID Servers

The records containing the Credentials used by the MID server

The MID Server user

The target CIs

The incident / change record that triggers the Orchestration Workflow

Your input is greatly appreciated.

[abdul_qulatein]

MSP users default domain is TOP yes.

I don't have 'glide.sys.domain.use_record_domain' as a property on our instance.

No roles specified in glide.sys.domain.no_change_roles.

[Michael Fry1]

You should reach out to HI support for help as they can access your instance. It should work, maybe try clearing cache.