On May of 2024, we completed the Probe To Pattern Migration in all our instances (Dev, Test, Prod - All Vancouver). We clearly recall doing all the necessary migration steps, because we have Jira Stories associated with this work, and screenshots of...
I know we can send out sms to users/groups , but I have a requirement that we need the receivers of the SMS to all be in a group together so they can stay in that group and talk to each other. Is there a way to implement this?
Hi everyone!Currently I'm using the new CSDM Life cycle fields along with the legacy fields in Washington version. We have multiple Catalog Items for requesting physical devices wherein it creates or updates a CI record then tagging it to an existing...
Hi All, Got the error Post-sensor script "Network Devices - Post Sensor" failed due to: TypeError: Cannot convert null to an object.when we ran the network discovery for one of the subnet, please guide me how to fix it.
Hello team, I want to what are the attributes that will be discovered when we enable cloud discovery on following cloud providers (Azure, AWS, GCP). Please let me know. #ServiceNow#GCP#AZURE#aws#community
Hello I see this message for a MID serverReported MID Server version 'washington-__patch4b-08-2021_1058' differs from instance version 'washington-patch10b-10-220_1502' though they are compatible. Upgrade is recommended. More Info The hyper links tak...
We are getting notification from IT Security team that have detected failed authentication attempts from MID server. We are running VCenter Discovery to get all the VMWare components. We have added the ESX Server IP addresses to the "Global IP Exclus...
Hi All,I have created a custom form where the grand total should be calculated based on the values entered in the fields. I have implemented a Business Rule that updates the grand total after saving the form, and it is working fine. However, the issu...
I have few query for Service Mapping Implementation-Q1 - Can we create a single map for our On-premises devices and cloud infra device ? If Yes, how we can do it ?Q2. Can we create a map for an application which uses separate device from separate inf...
We are using ITOM Visibility on San Diego and pulling in data through third party integrations that include Cisco firewall appliances like the 5585 series that creates virtual firewalls. I see that there are dedicated cluster setups for Fortinet and ...
We are receiving Failed Exploring CI Pattern, Pattern name: F5 Load Balancer SSH during a quick discovery of F5 big ip . The logs shows
Hi everyone, Is there a way to discovery default gateway of a network device and populate the default gateway field in CI Form view?
We are planning to implement discovery of the database instances but have the below question. Is it possible to discover the database instances without discovering the database server?
Hi everyone, I need to discover some IBM SVC and I've created a new probe, since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue name = lsmdiskgrp -nohdr -delim , (from IBM doc) and allow_...
Hi All, I am trying to import 2 AIX server using Excel File and has Class mentioned as AIX Server but when integration is complete, the Class name is updated as "Configuration Item" instead of AIX Server. i have tried creating OnBefore Script (mentio...
