Operator are not visible while applying the filter using Tags attributes on CMDB Health Inclusion Rule. Example: I want to apply the condition that Tags - Does Not Include - "ABC" so the health calculation should be apply only for those CIs whi...
I have multiple source integrations for the Event Management solution. So far, my approach has been that each source must have one Alert Management rule.However, as we know, when alerts are grouped based on CMDB or text-based correlation, ServiceNow...
While creating patterns in discovery, the CI Attribute pane on the right hand side (refer to the screenshot attached) shows the list of all the fields for the selected CI Type. Are these fields treated as temporary variables which will then populate ...
Hi All, Our ITSM team needs to create a catalog where they want to populate the Azure VM instances VM family(VM Series A1,B2,etc) values on a catalog so that if any end user wants to change the VM family can select the target VM family on form. I cou...
Hi AllAm doing the Gap analysis for the CMDB on Dev and Prod environment by comparing the both the environments. I searched for a sample assessment report in now create but could not get it. If you have sample Gap analysis assessment report for CMDB...
Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.
What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.
Hi - Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type". An example value for this is vmxnet 3. I don't see that this is picked up by ServiceNow discovery. Any recommend...
Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?
Hi,we are using the ACC to collect all the data from the servers and do run application patterns as well.We are using the check-allow-list.json from this kb article: Pattern execution on ACC: Sample Allowlist for Pattern Content KB1585764.This one sh...
Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...
Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc). From my understanding, the Configuration Item field is present on all th...
In Servicenow MID Server user we have updated the new password then restart the server now status is UP but these issue is still showing in the issue tab , how to resolve this issue?MID Server Issue Tab:-------------------------1.Could not decrypt...
What is Process ID? whats use and process of process id in service mapping?
I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...
