Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?
We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...
Hi All, Hope you are doing good. We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change ...
Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?
We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?
Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...
Hi all, Utah instance (although only recently updated and was seeing similar behavior in Tokyo) doing IP based server discovery. Recently, we setup a discovery schedule using new MID servers to scan a newly deployed environment (on-prem, mostly VMWar...
I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...
Hi , Can any share the discovery process flow for flow for v center, storage, and network devices, including perquisite, flow, output common error and scope. include all the things i missed any thing here.
how to test exit status of Linux command in pattern designer. I want to test if my previous command ran successfully or not.
Hello Everyone, these days I am practicing Agentic AI and wanted to know few realtime use cases which actually got implemented by someone to their clients, if anyone have some real-time use cases related to ITSM and also let me know how these use cas...
We had a connection between ServiceNow and MS ADO for Agile data working and it stopped. The connection in the integration hub says connection failed and provides a socket error (no code). The flow logs do not show what is causing it. I am using the ...
Hello friends, Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/updat...
