Hello Everyone,I am working on integrating on-premise Active Directory with Service Now.Here’s what I have done so far:I created a catalog item where I collect username and password from the requester.I built a workflow for this catalog item.Inside t...
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Hey everyone,It appears as though when Event Management was implemented at my company, the Alert Auto close interval property (evt_mgmt.alert_auto_close_interval) was changed from the out of the box value of 168 to 0 (thus disabling this feature). I ...
Hello,I want to learn the CMDB process in ServiceNow : how to define and owning the process, maintaining and developing the Configuration Management plan, the CMDB data model, and associated rules, in line with ServiceNow CSDM 4.0. So, if you have so...
Hello, I am considering using the MID Web Server feature in ServiceNow to send events via a MID Server.I plan to make API POST requests to this MID Web Server, but I could not determine from the documentation whether the Keep-Alive feature is support...
I created a report that allows me to quickly identify any changes in our Discovery Schedules. This is on my discovery monitoring dashboard. Does anyone else have other useful reports they could share?This report is a count of the Actions grouped by D...
When a user opens up SOW and clicks on the Teams button, they should not see any Teams (Groups) where the Type field contains ‘Access group’.This will apply to all the three filter options in the list button: Your teams, All SRM Teams, All teams
Hi Folks, MySQL DB Server behind the Linux server which is running a generic application is not reflecting in service mappingGeneric application : keycloak running on linux server which is connecting to the Mysql DB Server that's not getting reflecti...
Hello Everyone, i have configured the process classifier for itunes and pattern for itunes. I have tested the steps and got exact output as shown in the task steps for pattern testing in debug mode. But when i finally ran discovery on 192.168.16.11...
Just getting started setting up Service Mapping. Getting a repeating ACL error Under Service Mapping -> Home:"Part of the query on sa_cand_entry_point has been ignored because of insufficient access for 'query_range' operation on sa_cand_entry_point...
Hello All, I love the new de-duplication dashboard and template library to do a remediation de-duplication task in bulk but as you can see the template; I created for the Class --> Computer is not working as expected and I should see the duplicate ta...
Hi everyone Please can you tell me the necessary ports that should be considered only for discovery (not for service mapping)? Thanks
As we plan our MID Server refresh, our concern is avoiding a spike in login attempts caused by losing our credential and IP service affinity records. Can we update the existing affinity records to reference the new MID servers sys_id's?
We are needing to retire Tivoli and are replacing it with ServiceNow Event Management; however, we have hundreds, or more, event and alert rules in Omnibus and it is taking too long to migrate to ServiceNow. Is there a tool or best practice approach ...
Hi Everybory By default , I can make a horizontal discovery in Servers with windows nt 4.0 , 2000 e 2003 operational system ? There is any alternative solution to i can ?