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Resolved! Catalog Item Variable to Dynamically List Members of a Group

We have a group defined that contains users who can approve the purchase of certain devices. The catalog item uses the requesting users organization value (from user record) to further filter the group members. The Group Members variable is a referen...

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fcaruso123 by Tera Expert
  • 1920 Views
  • 21 replies
  • 1 helpfuls

Can't deactivate the attachment on workspace

Hi all, I have tried many techniques to deactivate the attachment on my workspace, but dosn't works.For exemple I followed this article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813805https://www.servicenow.com/community...

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MEZ1 by Tera Contributor
  • 222 Views
  • 2 replies
  • 0 helpfuls

Entity Filter New is ReadOnly

Hello everyoe we are trying to create new entity filters for specific entity types but when clicking new the form itself is read only, but it wasnt like this for others. We havent removed the roles or anything and the ones already created are editabl...

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Year on Year report on incident table

Hi All, I have a requirement to create a YOY report on incident table. Can anyone help me how can i create this report from the standard reporting or from some other way from Performance analytics.  

Aryan by Tera Contributor
  • 828 Views
  • 4 replies
  • 0 helpfuls

Discovering standalone ESX servers

Hello!!We are running discovery to populate our CMDB. We were able to discover ESX servers with vCenters. However the standalong ESX servers are not getting discovered. We have provided all credentials including root, but somehow the standalone ESX s...

ssuhail by Tera Contributor
  • 1870 Views
  • 5 replies
  • 0 helpfuls

Resolved! Ignore Alert Creation for CIs in Maintenance or Decommissioned

Hi, community!I would like to know if there is a native way in ServiceNow to prevent the creation of alerts for Configuration Items (CIs) that are under maintenance or decommissioned.If the only solution is to implement a Business Rule to abort the a...

kaiosilva by Tera Contributor
  • 661 Views
  • 2 replies
  • 2 helpfuls

Resolved! The link is too large on workspace

Hello all, I created a Business rule to set the value of URL filed on workspace application.My client said, the link is too large, and ask if it is possible de show freindly user link ?Thank you in advance for your propositions! The  

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MEZ1 by Tera Contributor
  • 487 Views
  • 6 replies
  • 0 helpfuls