"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...
I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in Sha...
Hi, we are looking at integrating ServiceNow with DigiCert for automated Cert Request fulfillment. We have created a routing policy and chose "/order/certificate/ssl_securesite_flex" as the API URL and when a new Cert is requested a New Certificatio...
We’ve identified that vCenter Server discovery is failing only in the Dev environment, and we're seeing the following error message. I’ve confirmed that ports 5480 and 443 are open on the target devices.Unable to establish connection to htssp://IP Ad...
How to correlate reopened alerts, for example let's assume 8 alerts, alert1 is primary remaining all secondary. Now i closed primary alert1 then remaining all are closed. now if I reopen alert8 then alert1 will be a primary one.if I reopen any alert...
We are setting up Oracle Cloud Infrastructure (OCI) discovery in ServiceNow as per the official documentation.Oracle Cloud Infrastructure (OCI) discoveryWe’ve successfully connected to OCI and discovered Compartment DBs using the out-of-the-box (OOB...
Hi All, Has anyone discovered Silver Peak router devices. if yes, could you please let me know if you were able to discover Serial Number for those devices and how? I am able to discover these devices by adding SNMP OID classification, but Serial Nu...
m working on integrating Load Balancer Pools (cmdb_ci_lb_pool) into the CMDB using the Identification and Reconciliation Engine (IRE). I’m facing a MISSING_DEPENDENCY issue even though the load_balancer reference field is populated correctly. {"ite...
We have some jobs that run which can occasionally have a high volume, which use the Microsoft AD spoke. When this happens the job can error, returning the message below. Has anyone run across this error before? How can I fix this? Import-Module : A c...
How to enable models in CI class manager? Thanks.
Hi, We are implementing Service Mapping in our instance. I want to explain to my clients what exactly is the entry point for an application service. Can anyone explain me what exactly is an entry point? Thanks, Pranita
Hello All, I have only one attribute configured as mandatory i.e. company and there are around 8 to 9 attributes are defined as recommended attribute. I know lot of them are not populated still system shows 97% complete for completeness dashboard. H...
Hi All,We are implementing an integration to upload the data to a SFTP server. Export sets are used to export the data to MID Server and Post script under scheduled data export is being used to then send the file to SFTP server.Further, post script i...
Environment: ServiceNow (Yokohama) Issue: We have ThousandEyes integrated with ServiceNow Event Management. We are using a subflow to populate the impacted services on the alert, but it is returning blank values. Current Flow:ThousandEyes → Event Ru...
