Email Application Service
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‎01-09-2024 12:38 PM
We are in the process of mapping our email service. One thing we are trying to work out the best way of displaying is we have many data centres and exchange servers around the world and was wondering how people have approached this before as we want to show the email services in locations to see impact etc to our overall email service
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‎01-10-2024 01:22 AM - edited ‎01-10-2024 08:22 PM
I like this..
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‎01-10-2024 03:11 AM
Sure, you can achieve this by using ServiceNow's Service Mapping and CMDB (Configuration Management Database) modules. Here are the steps: 1. **Identify the Components**: Identify all the components of your email service, including the data centers, exchange servers, and other related infrastructure. 2. **Create CI (Configuration Item) for Each Component**: In ServiceNow CMDB, create a CI for each of these components. Make sure to include all relevant details like location, server type, etc. 3. **Create Relationships**: Define relationships between these CIs. For example, an exchange server might be 'Used By' a particular data center. 4. **Use Service Mapping**: Use ServiceNow's Service Mapping module to create a visual map of your email service. This map will show all the CIs and their relationships. 5. **Update the Map**: Whenever there's a change in your infrastructure (like a new server is added), update the map accordingly. 6. **Monitor the Service**: Use ServiceNow's ITOM (IT Operations Management) module to monitor the health and performance of your email service. If there's an issue with a particular CI, it will be reflected on the map. 7. **Impact Analysis**: In case of an issue, you can use the map for impact analysis. For example, if a server goes down, you can quickly see which data centers are affected. 8. **Integrate with Incident Management**: Integrate your service map with ServiceNow's Incident Management module. This way, when there's an issue with a CI, an incident will be automatically created. Remember, the key to successful service mapping is keeping your CMDB up-to-date and accurate.
