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08-12-2025 11:45 PM
Hi All,
I would like to enrich the alert description by including additional details from CMDB fields, such as location, vendor, and support group information. How can we achieve this?
Regards,
Chandra
Solved! Go to Solution.
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08-14-2025 08:00 AM
Do you just need this information available in the Alert?
If so, I usually do this with a Flow and update the Alert record.
It is not advised to create a Business Rule against the event or alert tables. And there is no "Advanced Options" in an Event Rule. You could put a transform script in front of the event source events, but that seems like overkill in this case.
Passingthe Alert details into a Flow will give you almost everything you need already to populate form the CI.
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09-02-2025 06:52 AM
I'm glad I could help!
