Entry point in Service mapping

VivekSattanatha · ‎05-17-2016

We want to try discover some servers using service mapping discovery patterns but How can I add the server ipaddress /host name as a new entry point.

glennpinto · ‎06-29-2016

Correct, Service Mapping leverages the existing Discovery technology for the host discovery portion. All hosts are discovered via Shazzam, classify, identification, and exploration phases and all applications are identified using patterns. There is a shift going on now to merge these technologies to all use patterns. Some effort was done in Helsinki and more will be done in Istanbul. For now however when you discover a business service in Service Mapping, host CI's are discovered with Discovery technology, and apps are discovered using Service Mapping patterns. You can verify this when you run Service Mapping discovery, view the Discovery Status (Status module), and you should see a discovery status record created. Note that discovery of the host only occurs as long as the host is not in the CMDB. If the host is in the CMDB, it will only run the patterns to identify the applications and its outgoing connections. The host CI's would have to be rediscovered based on Discovery schedules.

View solution in original post

bdubz7 · ‎09-28-2020

you can create manual maps without SM or Discovery, but obviously without the benefits that come with auto discovery

Runjay Patel · ‎12-20-2020

Check out this video, it will clear all your doubts and help you to understand Service Mapping queries in details.

Link: https://www.youtube.com/watch?v=VN33mZiHBj0&t=1s&ab_channel=ServiceNowHelpdesk

It help you to understand below points.

Service Mapping Overview
Service Mapping Plugins Required
Service Mapping roles management
Service mapping credentials for different ci type
Verify that Service Mapping is set up properly (Readiness)
Service Mapping setup step by step
Service Mapping troubleshootings

Please mark reply as Helpful/Correct, if applicable. Thanks!!