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Resolved! Including Saas/PaaS applications in a Service Map

Hi all, Disclaimer: I am new to service mapping and we're just getting started on our service mapping project.  We, like many companies, have moved a lot of our applications/services to Paas/Saas providers, such as SAP HEC and ServiceNow. We know we ...

SusanWinKY by Mega Sage
  • 2790 Views
  • 2 replies
  • 1 helpfuls

Resolved! Disable Staleness for Vmware Instances

We do not want to include VMWare Instances in cmdb_ci_vmware_instance to effect our Staleness record. However, every time I try to modify it in CMDB CI Class Manager it gives this warning and does not change the health score."Discovery marks VMware v...

Nathan Okh by Mega Sage
  • 2150 Views
  • 3 replies
  • 2 helpfuls

Resolved! ITOM discovery pattern Upgrade

Hey all, How do I navigate to the release notes for the Discovery Pattern upgrade? I am unable to find it in the product documentation. Any pointer would be much appreciated.Regards,

Sandhya20 by Tera Contributor
  • 1657 Views
  • 5 replies
  • 5 helpfuls

Resolved! Using ServiceNow to discover MFA-enabled servers

Does anyone have experience/suggestions on using ServiceNow discovery to authenticate with servers that have Multi-Factor Authentication enabled?Even with valid credentials, the result of discovery is: Adding target to blacklist. No valid credential ...

ClaytonC2 by Tera Contributor
  • 1605 Views
  • 2 replies
  • 1 helpfuls

Microsoft CA Discovery fails with credentails not found message

Tring to perform the discovery of Mictosoft CA certifiate using Serverless discovery with "Microsoft-CA Certifiate Management pattern", The discovery is failing with the error  Identification Engine: Discovery status is FAILURE, Required attribute fi...

Aju_84 by Mega Guru
  • 1090 Views
  • 1 replies
  • 0 helpfuls

Service Mapping Error identify

I am getting the below error while performing discovery for mapping:  Failed to identify CI due to the host 10.***.**.***  lacking an application running on port 1433. Make sure that the application is running and run quick discovery on the host.

japlandim by Tera Contributor
  • 1859 Views
  • 4 replies
  • 0 helpfuls

Event Management Properties

Hi @Rahul Priyadars / all, I would like to know the exact uses of these Event management properties:1. evt_mgmt.alert_insight_task_history_min2. evt_mgmt.alert_insight_alert_history_minIf possible kindly provide a real time example for clear understa...

Application Health Service Dashboard

Hi All, We are looking some OOB feature which shows the information about the uptime of an Application Services. We wanted to know for how long the service is up or down. Please share your inputs. 

Suve3 by Tera Contributor
  • 1297 Views
  • 3 replies
  • 2 helpfuls

Certificate Inventory

Hello  We are implementing "Certificate Inventory and Management"   I have added URL's into "sn_disco_certmgmt_cert_url"  which are discovered by a scheduled job correctly. The tables  "cmdb_ci_certificate"  and "sn_disco_certmgmt_cmdb_installed_cert...