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Agent Client Collector security

Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...

Resolved! Question on Discovery licensing

Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...

Suggy by Giga Sage
  • 2956 Views
  • 4 replies
  • 3 helpfuls

Discover storage device via snmp protocol

Hello Everyone, We want discover storage device but client having challenges to configured SMI credential. Can we discover storage device via SNMP protocol. Any document or reference link.Thank you..!

swapnilp7 by Tera Contributor
  • 1459 Views
  • 2 replies
  • 1 helpfuls

Using JEA - Just Enough Administration for Discovery

Hello team, We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.We have been trying to setup JEA along with Windows team but without luck so far.We have followed all the prerequisite documents and tested this us...

Resolved! How to find existing SNMP Community string from a CI

I am looking to find out how you can find the SNMP Community string from an existing CI record in CMDB.I have an existing IP Switch for example but having trouble finding the SNMP community string which has been added.

Imran Akram by Tera Contributor
  • 2259 Views
  • 8 replies
  • 5 helpfuls

Resolved! Running some Sudo commands in Linux pattern returns error 127

Hi ServiceNow friends, We recently noticed that we can't run Sudo -l from the command prompt in Linux or any Linux related patterns. I get this error:  Execution of command sudo -l on host xx.xx.xx.xx failed with status 127. bash: -l: command not fou...

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BK14 by Mega Guru
  • 2787 Views
  • 3 replies
  • 0 helpfuls

Resolved! CMDB hierarchy in script

I want to populate CMDB hierarchy for example if cmdb_ci_computer is the CI Class Row, then the end of the row should look something like this cmdb: cmdb_ci : cmdb_ci_hardware: cmdb_ci_computer basically want to populate hierarchy of CI class

Discovery of WORKGROUP Windows 2008 Servers

Hello, I'm looking for some assistance as we are having issues discovering Windows 2008 servers that aren't bound to a AD domain. We've ensured the following prerequisites have been met but we are unable to either get a successful reply via a WMIC co...

Ajeet3 by Kilo Explorer
  • 2475 Views
  • 5 replies
  • 0 helpfuls

How to sync pattern to mid server

on Mid server home page we can see that pattern sync to mid server can any one explain what are steps need to take to sync pattern to mid server and how to process with that

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Amol13 by Kilo Contributor
  • 4109 Views
  • 4 replies
  • 0 helpfuls

How to remove demo data from customer instance ?

I want to remove demo data from all tables in the instance, is there any way to delete at a time or I have to run background script to delete on each table (than what is the filter) ?

Community Alums by Community Alums  
  • 2272 Views
  • 2 replies
  • 2 helpfuls

"MSSql DB On Windows" Pattern not launching

Hello, For a windows server, I found the pattern - "MSSql DB On Windows" is not even triggering/launching whereas other necessary patterns are launching as expected (PFA the screenshot). What could be the possible reasons/conditions? Any insights on ...