Error Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed?

Dushyant Siroh
Kilo Guru

‎10-04-2026 05:10 AM

Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Custom operation a6e5288173b363008c51d6dcb7f6a75e was not found. Make sure that the custom operation exists.. .

 

Getting this error please fix it asap.

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Tanushree Maiti
Tera Patron

‎10-04-2026 08:13 PM

Hi @Dushyant Siroh 

 

Have you installed Discovery and Service Mapping Patterns  in your instance?

 

Refer KB: KB0821252 Cloud discovery setup fails unable to find a custom operation 

 

Resolution

The operation is currently installed as part of the Discovery and Service Mapping Patterns plug-in. To solve this problem, download and install the plugin from ServiceNow Store App.

 

 

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