Event Issue With DataDog

Sean Burton
Tera Expert

Event Issue With DataDog


I am on my first project since moving to having ITOM. First event, and I am stuck. Core issue is I am not seeing an event on the event table when triggered from the monitoring system. I am hoping I can get some troubleshooting tips. This is for a new instance of DataDog. We have a working event creation from DataDog, but our team has a new instance called Guidewire under Datadog. 

 

- I created a user for the event integration.

- I created a push connector. 

- I followed steps at: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

 

Any advice on how to see why the event will not come over? For the source I just made a new one in the push connector, should I have done something different? 

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