- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 04:01 AM
Hi
I have a doubt, if the monitoring tool is not present in the either Pull or Push Connector, then which approach we should follow to custom integration.
how do we know that we have to create a custom Push or Pull connector.
Thanks & Regards
Mirza Squib Beg
Solved! Go to Solution.
- Labels:
-
Event Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 05:40 AM - edited 07-04-2025 06:27 AM
hi @mirzasaquib-beg ,
Yes, you need analyze about your new monitoring tool. what type of configuration it accepts whether it has a webhook configuration or you can get a API key from this new monitoring tool for you set up configuration in ServiceNow.
Once you have these details. You can create custom connector using service management operations workspace.
Please find the below documentation for more details on how to create a custom connector.
@mirzasaquib-beg , Can you please help with your monitoring tool name?
Regards,
Srinija
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-05-2025 02:13 AM
Great question! When setting up event management integrations, consistency in event format and field mapping is key. I’ve found it really useful to set up normalization rules early on and align severity levels across different monitoring tools. Also, make sure your connector scripts or MID Servers are updated—version mismatches can silently drop events.
This thread discussing the best approach for Event management integration (Push vs Pull) offers some solid insights:
👉 Best approach for Event management integration
In that discussion, the recommended solution was to use a Scripted REST (Push) integration when you want to avoid MID Server setup complexity. It works well and keeps things reliable.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-07-2025 06:05 AM
I can second this approach. In our environment, I have established a universal framework that we can now align new onboarding sources to and provide them an upfront guidelines document to what to expect when events are sent to Event Management with the various flags or enhancements they can use via Additional Info. Onboarding most sources these days has a short development time because of this approach.
