Event Management- jobs delay
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04-08-2022 02:24 AM
Hi All,
I'm new to Servicenow.
Alert is created for an event, but when try to click on the link for respective event I can see a tab opening with the message record not found . The alert is created because the event management jobs are delay in seconds.
I have to check in em_event,em_alert and sys_trigger tables. But couldn't figure out the issue for the delay.
Could anyone please help me with this. Thanks in advance.
Thanks,
Abirami
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Event Management
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Service Mapping

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04-08-2022 02:41 AM
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04-11-2022 02:19 AM
Hi,
Thanks for your answer. But I couldn't find the respective event.
The alert has been auto closed , because there is no impact. My question is why all the event related jobs are delayed daily which leads to create an event and alert . I have verified that the alert has an link for event when I try to open it, I couldn't.
error getting as, Record not found.
Thank in advance for your response.
regards,
Abi.
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04-08-2022 02:43 AM
ServiceNow receives events (em_event) and Event Rules will create an alert (em_alert).
Do you get/have many events in a short period of time, that could cause a "traffic jam"?
Regards,
Michael
Michael
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04-11-2022 02:58 AM
Hi,
Thanks for your answer. But I couldn't find the respective event.
The alert has been auto closed , because there is no impact. My question is why all the event related jobs are delayed daily which leads to create an event and alert . I have verified that the alert has an link for event when I try to open it, I couldn't.
error getting as, Record not found. Could you please suggest on this.
Thank in advance for your response.
regards,
Abi.