Mid Server and Integration
1- When in what circumstances MiD Server should be used for integrations? 2- When can we integrate without Mid Server ? 3- What are the different types of integrations supported under Integration HUB ?
Forum Posts
Software installations missing
Hi, I'm seeing missing/not updating any SW installations on windows server. Can i know what is exactly causing this issue. Note: some times when discovery runs it brings SW installations records, But other day the we will not able to see any record...
How can I get the de-duplication task to complete? Still in progress
I had a de-duplication task, and remediated (with intention to delete the duplicate CI).(2 ESX servers with same name / same serial#)It has run through part of the de-duplication, but is stuck in "Work in Progress" and has not deleted the duplicate C...
Service Mapping- In which table do relationships created in Service Map gets saved?
Hi, I wanted to check the CI relationships created by the Application Service. Can anyone let me know in which table do the relationships created from Service Map gets saved. Many thanks, Pranita
Multiple channel use with Agent Chat
Hello, I want multiple channels use with Agent Chat. Start with ITSM and develop the best approach to layering in other chat channels over time. Use out of the box functionality as much as possible and identify where the heaviest lifts may be. This ...
Is it possible to use event management without CMDB in ITOM
Hi, We have an requirement to use event management of ITOM to generate event, and then convert to alert and generate incident in ITSM.Is it possible to just use event management without maintance CMDB. (Since each configuration items will charge sub...
How to avoid creating duplicate records in CMDB CI table from SCCM
HI Sir, how to avoid creating duplicate records in CMDB CI table from SCCM Can write any business rule. if yes can some one please assist as this urgent requirement @Ankur Bawiskar @asifnoor
can we populate "IMEI number" attribute using SCCM integration? if yes how,
can we populate "IMEI number" attribute using SCCM integration? if yes how,
Server's operational status
HelloIs there any documentation regarding how the values Status/State/Operational Status of Virtual Machine Instances interact between them and how they affect the Status/Operational Status of their related server records?I cannot find anything and w...
MID Server for Azure Discovery Question
I am new to discovery and I wanted discover Azure VM and resources for that I need to understand the below 1. How many Azure nodes/resources can a singe MID server can support ? 2. What firewall ports needs to be opened from the mid server inside t...
Resolved! Obfuscate encrypted data in outbound REST message via script
I've had a request come across my desk to integrate with a 3rd party tool via REST, but the catch is I need to make rest calls to the target system as part of the form population based on the changes to fields in the form. This part I have working, ...
Unable to view the downstream relationship
Hello All, Could you please help me to understand which roles are needed to view the Business Application Upstream as well as Downstream relationship . In our quality Instance I have noticed although I am an admin still not able to view the Upstream ...
what is snow agent
May I know what is snow agent ? Explanation with examples would be appreciated
Resolved! Ubuntu Mid Server is stuck in Validating
Dear Community, When setting up MID Server under Ubuntu the configuration get's stuck in the last step: Validation of the MID Server in the ServiceNow instance. I have checked time zones on the ServiceNow instance and the VM hosting the MID Server, b...
Resolved! Authentciation failed during clone request
Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...
