Event management not generating message key automatically

[kumaraj]

Hi All,

I am pushing event using API explorer and get everything working as I expect but when i see in event's "message_key" field then I don't find any auto generated message key when i do not provide this value in API explorer.

I do not get message key generated in event record but I do get it in Alert's "message_key" field.

Any idea what can be wrong?

Thanks

[Hitoshi Ozawa]

message_key is set in Event Rule's Transform and Compose Alert Output. Check if the corresponding event's rule and check the Message key format to make sure they are being set.

1. From Navigator "Event Management" > "Rules" > "Event Rules"

2. Select the rule corresponding to the event that's missing message_key

3. Click on "Transofrm and Compose Alert Output"

4. Check the "Message key" field and the corresponding Event Input shown to the right.

[Ajeet Kumar2]

Hi Hozawa,

Thank you for looking at it.

This is issue is with all the events, so i don't think it is due to event rules.

[robertgeen]

Hello Kumaraj,

This is expected behaviour because the message key is only auto generated at the alert level and not at the event level. I believe it's done by a business rule on the alert table but I could be wrong as well (I also think it's done by the back-end processing code). Hope this helps.

[Ajeet Kumar2]

Thank you Robert, you seems to be correct.