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Disable the auto closure of tool generation incident if it was MIM promoted.

mirza_saquib
Tera Contributor

‎02-12-2024 02:56 AM

Need to disable the auto closure of Tool generation incident if ot was MIM promoted

Kindly suggest me the best solution

 

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1 REPLY 1

Community Alums
Not applicable

‎02-12-2024 03:08 AM

Hi @mirza_saquib ,

 

As per the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420
Major incidents are not closed automatically, Please go through this article & let me know if you still need any information.

 

If my answers helps you then kindly accept the solution & mark it helpful.

 

Thanks,

Kanhaiya

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