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07-09-2025 01:35 AM
Hello All,
Good Day!
I have created a flow in this way,
- The RITM starts in the Open state.
- While loading, it moves to the Pending state.
- Since there is no approval required, the SC Task is created immediately when the RITM is generated.
- Once the SC Task is marked as either Complete or Incomplete, the RITM transitions to WIP and is assigned to the Finance team. My suggestion is can we make RITM to pending state once the SC task is moved to WIP. Here Sc task is moving to WIP in when assigned to is not empty via BR. can some one help me
Solved! Go to Solution.
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07-09-2025 01:52 AM
in that same business rule update the RITM and move it to Pending
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-09-2025 01:52 AM
in that same business rule update the RITM and move it to Pending
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-09-2025 02:41 AM
Thanks @Ankur Bawiskar
Same Br is used in Multiple catalog,
Here I working on story for creating a catalog in that I am facing this issue,for this particular catalog my flow should work like this.
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07-09-2025 02:45 AM
so what's your current business rule and what's the updated requirement?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-09-2025 05:41 AM
I’ve built a catalog item where everything is working as expected. The RITM and SC Task are created automatically without any approvals, and both are assigned to the SD team in the Open - Assigned state. My requirement is that when the SC Task moves to Work in Progress (WIP), the RITM should move from Open to Pending. However, currently, when the SC Task transitions to WIP, the RITM still remains in the Open state instead of updating to Pending. I’ve implemented this logic using Flow Designer, with the trigger set on the SC Task table when the state changes to WIP, and then used an action to update the related RITM. But it seems like the flow is either not triggering or not updating the RITM as expected. Any suggestions or help would be appreciated.