Get Mobile Phone Data to CMDB
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02-28-2022 05:45 AM
We are planning to bring the Mobile data to CMDB through Mobile Iron integration.
Wanted to understand under which table to we can update this information and also what would be the main attributes
we need to consider.
Will IMEI number can be considered coalesce?
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02-28-2022 07:17 AM
I do not recommend using Communication Device (cmdb_ci_comm) but using Communication Hardware instead. Communication Device has almost nothing you are looking for. No assets, no base Hardware class, no IMEI, no identification rules. That class is better used as something that just represents a phone number, not a physical device that you want to track as an asset. Communication Hardware extends the Hardware class, so you will automatically get an Asset record. plus you get IMEI and other benefits. Furthermore, for any devices on which you want to store anything regarding operating system or installed applications you should use Handheld Device, which extends Computer and inherits those capabilities.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

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02-28-2022 07:50 AM
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03-02-2022 12:04 AM
Hi Anoop,
Thanks, it helps!

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03-01-2022 12:59 AM
Hi Suman,
I would recommend to use the 'cmdb_ci_handheld_computing' because the oob 'Servicegraph connector for Intune' uses the 'cmdb_ci_handheld_computing' class. Intune and MobileIron both are MDM solutions so later if Servicenow brings connector for MobileIron they would use the /cmdb_ci_handheld_computing class only.
Regards,
Vivek
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03-02-2022 12:03 AM
Thanks Vivek.. This make more sense.
It is helpful.