Global text search in servicenow

[Pranali18]

Hi All,

We do not have "sn_si.analyst" role added to property "glide.ui.can_search" but still analyst user's are able to see global search option.

Please suggest what can be the reason.

Thanks

[Nicholas_Gann]

Roles inherit, so sn_si.analyst might have inherited one of the other roles listed in that System Property

Try using this URL on your instance:

/sys_user_role_contains_list.do?sysparm_query=role.name%3Dsn_si.analyst&sysparm_view=

You will need to follow the inheritance down the hierarchy, as this only shows the roles contained immediately by sn_si.analyst

[Pranali18]

@Nicholas_Gann Thanks for quick reply. I checked above URL, but it does not include those role which is there in property value.

[swathisarang98]

Hi @Pranali18,

Check the Text search groups(ts_group.LIST) whether the role is added in any of the records if yes remove the roles this should work.

Please let me know if the above solution also does not work.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Pranali18]

@swathisarang98  Thanks for the response. I tried your solution and removed roles those are added in groups which are inherited by analyst role, but unfortunately it didn't work