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Hardware product model not updating through discovery

Matrix
Tera Contributor

Hi 

We are also facing a issue in our instance. 

Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. 


There is a case where for a Hardware Model the model number is wrongly populated.

1 REPLY 1

Selva Arun
Mega Sage
Mega Sage

Hi,

 

Please find the below article for your reference:
How Discovery captures Model ID and Manufacturer for servers and devices - Support and Troubleshooti...

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

 

Thank you for your consideration.

Selva