Hardware product model not updating through discovery

Matrix
Tera Contributor

Hi 

We are also facing a issue in our instance. 

Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. 


There is a case where for a Hardware Model the model number is wrongly populated.

1 REPLY 1

Selva Arun
Mega Sage
Mega Sage

Hi,

 

Please find the below article for your reference:
How Discovery captures Model ID and Manufacturer for servers and devices - Support and Troubleshooti...

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Thank you for your consideration.

Selva