Has anyone integrated ITM (IBM Tivoli Monitoring) directly to ServiceNow Event Management

[Colin C1]

Has anyone integrated ITM (IBM Tivoli Monitoring) directly into SNOW event management. I know there is a NetCool connector but my customer needs to send events directly from ITM to SNOW without going through OMNIBus (Netcool). Has anyone done this and if so how did you handle getting the events to SNOW (ex web service call like REST API)

[Ashutosh Munot1]

You should check this:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0817437

Thanks,
Ashutosh

[guilhermeagb]

Hello Ashutosh Munot. 
Could you share how you are sending events to your MID in XML format?

"1) IBM Tivoli is sending events to our MID server in XML format"

[Frank Tate]

You have a couple of options:

1. Define an action for each Situation, where that action calls a script that makes a REST API call.

2. If you were previously using EIF to send events, you can use John Alvord's EIF listener in place of the EIF probe. Here's a link to his writeup, with download links. You would then write a script to make a REST API call from this listener. 

The first option requires that you update each situation definition. The second one requires that you put a new component in your environment, but it could be easier than editing all situations.

Frank