How can we map priority to incident based on severity of alert

[Ankitha2]

Suppose if the alert severity is critical or major the incident priority should be p3. 

[Saiganeshraja]

Refer Here

Mark Correct and helpful

[Ryan Zulli]

Please do NOT use what was suggested by Saiganeshraja as that post is from 6yrs ago before we started using Flow Designer - that is what you should use going forward. 

If you look inside the Create Incident subflow you'll see an Action called "Calculate Values (based on alert)" - here is where you would modify or create your own logic to map priority based on severity.

hope this helps.

Thanks,

-Ryan