Hello, We recently came across an issue where discovery tried to attempt SSH auth (this happens when there is an open port 22) on a network device which took down all other dependent network devices and created an outage due to discovery tried ssh fo...
Has anyone developed a probe (or the capability) to determine system uptime? I'd like for Discovery to report back system uptime for Windows servers and populate the results in a custom field. Is this doable or far-fetched?
Context: In a catalog task, I have a UI action to create a change request. When creating the change request, I need to copy the variables and values from the variables attached to the task's parental requested item. While I know how to copy any sp...
Hi, Can someone please verify the plugin list for discovery, event management & service mapping also if someone can provide plugins for these connectors - SolarWinds, vcenter etc. Also help if all these need to be raised via HI portal Project...
Hi, I created a new section in the incident form to add some new fields but later I decided that I don't need it. I can't figure out how to delete it. Any ideas?Thanks-Julio
I am using a dev instance dev64918.service-now.com to load some system configuration data from xml file into cmdb using import set. After loading, I can see the import set table was updated with records properly. However when I tried to use transform...
Hi, Could you please share some interview questions for Discovery, Service Mapping & event management. Thanks, Sonia
Hi Everyone, We are doing JEA based discovery for windows servers, while doing discovery for a few servers we got the below issue "Target is blacklisted. No valid credential found for type Windows". I have cross-validated with the server team and th...
We support 5 languages in total in our instance. Translating Catalog Items, Item Variables, and Question Choices has been fairly easy for us since the fields that we need to translate are the Translated Text or Translated HTML type. We have created a...
Hi All, Business service : ci's creating as generic applications.But when i check with Application owner that ci is jboss. when we check jboss pattern. Jboss pattern is failing at identifiaction at jboss service. Test failed: Match step predicate is ...
The issue I'm describing is mostly from poor business policy but I won't get into the politics of it. I know it's bad practice.We have a policy to allow usernames to be changed in AD. They use user ID markers to identify them as consultant or a FTE. ...
I've seen a few forum topics around the Discovery of "Lights Out" components of a server (Red Hat or Windows), but I don't know that there is a documented solution. Here is what I'm seeing from Discovery:- Discovery is able to discover a Linux server...
Hello, I am trying to figure out a way to get IP address, Operating system and Host name of a Virtual Instance in discovery. Currently these three items are not included in discovery of virtual instance. I tried the following process but was not s...
Hi, i have configured a Mid Server on a Linux Server but after the start of service, i see these errors, can you help me to identify the cause? 12/17/21 12:29:01 (273) StartupSequencer SEVERE *** ERROR *** SOAP Request: <SOAP-ENV:Envelope xmlns:xsd...
How can we reset the view count and use count of knowledge Article?
