Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...
Hello Community, Not using Cloud Management Plugin. We have only ServiceNow Discovery. What data collected for below both IaaS and PaaS -Azure PaaS (Is it Service Principal credential needed) -Azure IaaS (Is it Service Principal credential needed) ...
I have been asked by the Service Coordinator to create a report that shows the total number times a Service Desk person has updated an Incident or a request. Any ideas or suggestion how I would go about doing that? Would I use the audit table? ...
Hi, I am trying to delete the entry points created in cmdb_ci_endpoint table. We are trying to move our service mapping data to other instance, In that process, we know that entry points are not captured in update sets. So, we tried to export xml a...
Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...
We have an ask to fetch the last logged in user data through the Discovery pattern. Has this been done by anyone?
Hello, I'm trying to discover Palo Alto Firewall devices using OOTH patterns. During the discovery process I'm getting the error Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_firewall_device_palo_alto cannot be created since the...
I have requirement where onBefore script need to count the errors using error=true. But the challenge here the process NOT picking up next row to execute and stuck/lock the schedular job. How to mitigate this challenge, where I need error counts + er...
I am currently discovery routers and switches for a customer but for some reason the source ip (the ip used to discover the device) is not being mapped to any field in the cmdb, for instance, we discovered a router using the ip 10.50.199.100 so our c...
Hello Experts,We do have several of the below mentioned assets in our environment but we are not able to figure out how we can make Servicenow to discover these assets.1. Cisco ACS2. Cisco ISE 3. Qualys Virtual Scanner4. vCenter Infrastructure Naviga...
Has anybody gotten password reset to work with Active Directory? I can not find any information on the Wiki on setting it up with active directory. Do I need to modify the workflow that comes with the plugin? I have a MID servers setup and conn...
Hi,Would it be possible to export the discovery logs for a discovery schedule -used for a subnet- to excel or something similar ?I was wondering if this would help in trouble shooting discovery results.How are the experts of servicenow doing this ? U...
We have servers with multiple aliases in DNS (server1 is the hostname, and there are alias1, alias2, alias3). Logic would tell me that in discovery (or some other method) the alias names would appear in either the DNS Names for CIs related list of th...
I am trying to modify the value of the MID Server parameter mid.snmp.request.timeout. After I modify the value, save the changes, and restart the MID Server the value reverts back to the original value. The current value is 6000 and I would like to...
We are implementing Discovery for the first time and were quite surprised (and impressed, and overwhelmed) by the amount of information that Discovery was able to pull in. For example: Running a quick discovery on 1 windows server alone created 68 C...
