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HostName is different in discovery and Actual

Hi Team, I am doing a windows server discovery in which getting the hostname different in discovery (CMDB) but in Actual  (on Host) is different. Hostname In discovery (Under Device tab) or CMDB is ---  ip-172-xx-xx-xxx Hostname in Actual  (On serve...

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Kamal Sharma by Giga Contributor
  • 3765 Views
  • 8 replies
  • 0 helpfuls

network device discovery - error for unsupported shell

we are getting the message for a network device discovery (for an IP switch) as   Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash]   how do we enforce the...

absent status - how and when is it set by Discovery

Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...

Getting message "Version compatibility could not be determined. Verify that the MID Server is configured as expected." on MID server installtion

I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...

tapannigam by Giga Contributor
  • 3129 Views
  • 5 replies
  • 1 helpfuls

How are De-Duplication Tasks Created?

Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...

Mason Angus by Giga Contributor
  • 2189 Views
  • 1 replies
  • 1 helpfuls

Inclusion connection created

While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...

tanaji by Tera Contributor
  • 1797 Views
  • 1 replies
  • 0 helpfuls

Resolved! SNMP discovery issue

I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...

Ragav4 by Tera Contributor
  • 6164 Views
  • 10 replies
  • 2 helpfuls

Resolved! ServiceNow Discovery, SCCM, & Data Precedence

I've implemented the SCCM integration in our development environment (com.snc.integration.sccm2016). My intention is for SCCM to serve as the authoritative source for the devices it covers, supplemented by ServiceNow Discovery where there is not a co...

Populate "Datasource History" table with SCCM Integration

Hello to all, I need to populate the cmdb_datasource_last_update table when a Computer is created by SCCM integration, since not populating this table (cmdb_datasource_last_update), the rules of Datasource Precedence and Reconciliation Definitions do...

GaetanoD by ServiceNow Employee
  • 3978 Views
  • 16 replies
  • 0 helpfuls

CMDB: Can I change identification rules?

Hi, We are currently planning on using de-duplication module but we have an issue with correlation id being at the top of the identification rules on hardware table. Is it okay to remove/deactivate correlation id as top rule on hardware? I have never...

Rick54 by Tera Expert
  • 2164 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to properly use sudo in Discovery Probes

  Hello Community! I have previously written many custom Probes using sudo in the Probe Parameter script without any issue, but it seems that I can no longer do that without getting a "Permission Denied" message from the server.  The previous Probes ...