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Resolved! Why out of Band devices are being discovered as IP Switches or Routers

Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...

Riya25 by Giga Contributor
  • 2035 Views
  • 10 replies
  • 1 helpfuls

Discovery of Azure SaaS and PaaS via Servicenow

Hello Community, Not using Cloud Management Plugin. We have only ServiceNow Discovery. What data collected for below both IaaS and PaaS -Azure PaaS (Is it Service Principal credential  needed) -Azure IaaS (Is it Service Principal credential  needed) ...

SNowUser11 by Kilo Guru
  • 2840 Views
  • 8 replies
  • 6 helpfuls

Resolved! Creating an total touched report

I have been asked by the Service Coordinator to create a report that shows the total number times a Service Desk person has updated an Incident or a request.   Any ideas or suggestion how I would go about doing that?   Would I use the audit table?   ...

jjarka by Kilo Contributor
  • 5224 Views
  • 16 replies
  • 4 helpfuls

How do we delete entry points created for Service Mapping?

Hi,   I am trying to delete the entry points created in cmdb_ci_endpoint table. We are trying to move our service mapping data to other instance, In that process, we know that entry points are not captured in update sets. So, we tried to export xml a...

Sankrupa by Giga Expert
  • 2854 Views
  • 5 replies
  • 4 helpfuls

Resolved! Guidance around how to represent backup and retention using CMDB

Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...

Resolved! Palo Alto Firewall Discovery

Hello, I'm trying to discover Palo Alto Firewall devices using OOTH patterns. During the discovery process I'm getting the error Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_firewall_device_palo_alto cannot be created since the...

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Alex150 by Mega Sage
  • 2897 Views
  • 6 replies
  • 1 helpfuls

Resolved! What is the expected behavior using error=true in transform script ?

I have requirement where onBefore script need to count the errors using error=true. But the challenge here the process NOT picking up next row to execute and stuck/lock the schedular job. How to mitigate this challenge, where I need error counts + er...

Tony12 by Kilo Contributor
  • 2679 Views
  • 4 replies
  • 4 helpfuls

Not all ip adresses for Switches and Routers being discovered

I am currently discovery routers and switches for a customer but for some reason the source ip (the ip used to discover the device) is not being mapped to any field in the cmdb, for instance, we discovered a router using the ip 10.50.199.100 so our c...

edzon by ServiceNow Employee
  • 2754 Views
  • 7 replies
  • 1 helpfuls

How to discover successfully the following devices?

Hello Experts,We do have several of the below mentioned assets in our environment but we are not able to figure out how we can make Servicenow to discover these assets.1. Cisco ACS2. Cisco ISE 3. Qualys Virtual Scanner4. vCenter Infrastructure Naviga...

sreejith93 by Kilo Contributor
  • 1755 Views
  • 3 replies
  • 2 helpfuls

Resolved! Password Reset With Active Directory

Has anybody gotten password reset to work with Active Directory?   I can not find any information on the Wiki on setting it up with active directory.   Do I need to modify the workflow that comes with the plugin?   I have a MID servers setup and conn...

Resolved! Export discovery Log

Hi,Would it be possible to export the discovery logs for a discovery schedule -used for a subnet- to excel or something similar ?I was wondering if this would help in trouble shooting discovery results.How are the experts of servicenow doing this ? U...

brukasmj by Tera Contributor
  • 2708 Views
  • 4 replies
  • 4 helpfuls

How to identify and validate CIs created via Discovery?

We are implementing Discovery for the first time and were quite surprised (and impressed, and overwhelmed) by the amount of information that Discovery was able to pull in.  For example: Running a quick discovery on 1 windows server alone created 68 C...

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Nia McCash by Mega Sage
  • 2523 Views
  • 12 replies
  • 1 helpfuls