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How can we reset the view count and use count of knowledge Article?

Deepchand_Yadav
Giga Expert

How can we reset the view count and use count of knowledge Article?

1 ACCEPTED SOLUTION

SanjivMeher
Mega Patron
Mega Patron

Try setting the Use Count and View Count to 0 in the kb_knowledge table.

Also delete any associated record for the knowledge article from kb_use table.


Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

4 REPLIES 4

SanjivMeher
Mega Patron
Mega Patron

Try setting the Use Count and View Count to 0 in the kb_knowledge table.

Also delete any associated record for the knowledge article from kb_use table.


Please mark this response as correct or helpful if it assisted you with your question.

Thanks but i want these views on the article itself , i want to remove this part from page then what can i do?

Paul Curwen
Giga Sage

There is a system property: glide.knowman.view_age.days

you can set this to 1 and it would rest every KB article view count to 0 every day. A value 0 means it never resets. Think default is 30. 

Hope that helps. 

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Thanks,

i should set the value to what so it shows all the views till date from the creation of the article?