We do have 2k application which need to be ondoarded to service mapping. WOuld like to know what is the best approach for this and before we proceed would like to know what challenges will have for all applications in one go ?
HI, Where do i get the out of box SQL queries ServiceNow uses to import data from SCCM? Many Thanks
This is the first time the Security team has seen this alert as suspicious. Attached Event
I joined newly in a company n taking KT on azure discovery and mssql.what kind of questions should I ask to get more information on discovery
Can we do an in-place OS upgrade from 2016 o 2019 on the MID servers? Any impact to the existing MID server setup or configuration? Does the MID server work without any effect?
How to create Dynamic CI group what is the benefit and purpose of doing it?
Hi fellow community, I am planning on taking the CIS - Service Mapping certification exam. Can any of you that already passed it advise me briefly regarding what to expect ? Which topic of SM is the most asked about ? I got the Service Mapping book p...
Hi All I need a help on the below requirement. I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of...
HI, We are installing ITOM Health and we would like to know which roles we would require as ITOM admins. Of course we need the ITOM_admin role, what other roles would you recommend? I will list a few tasks bellow which we would like to be able to a...
Hi Guys! Anyone able to discover AWS Workspaces? If so, Please share how did you do it or a SNow documents you are following. We're able to discover our AWS resources and want to explore the Workspaces too. Thank you in advance! Ceasar
Can an Identification Rule be created to prevent duplicate names in the cmdb_ci_computer table for manual entries? I understand the OOB identification rule is derived from hardware but that allows for duplicate names in the computer table when recor...
Discovery Errors Dashboard We are in the process of reviewing the errors that are appearing on our Discovery Errors Dashboard, however we are unsure of which errors should be targeted and rectified first. Is there a Get Well playbook that tells us h...
Hi, Can you please let me know which method you use to send metrics form your monitoring tools to ITOM? Example of monitoring tools are: Splunk, SCOM, OBM, Dynatrace, Solarwinds.... I am hearing that ServiceNow direction will be to install a ServiceN...
Hi Folks, Is it possible to trigger an external API call, from a workflow? We do not have Orchestration, but I am curious if this is possible. Thanks in advance.
running an api call to pull all hardware records $uri = "https://cscglobaldev.service-now.com/api/now/table/cmdb_ci_hardware There are 14K records in the table. Only 5K are getting returned (so the 10000 limit isn't even applied yet). Any tho...
