How can I pull a report to see the transfered cases from one assignment group to another?
I am need informticket reassignmentsation on Assignment Group changes. I am wondering how we can pull data on tickets reassignments.
Forum Posts
Need to Identify Unique Identifier apart from Object ID for Azure Discovery
Hi All, There is a particular requirement to set Unique identifier for each cloud classes for Identification rule so that duplicate Azure cloud CI is not created if anybody from cloud team manually creates a manual record in cloud tables for the same...
Resolved! Sybase Database Discovery
Hello, I have executed a couple of quick discoveries against one of our Linux Servers which contains a Sybase Database. Unfortunately, the database is not discovered. In fact, none of the Sybase Databases have been discovered on any of the Linux Serv...
AWS discovery without a midserver
Hi Folks, I need to set up API based discovery for AWS. I have already completed the Azure discovery setup(API + IP based). I am not able to find any document which provides API-based discovery(without a mid server) in AWS. My question is: Is it poss...
Resolved! When requesting a firewall rule for the ports do they need to communicate bi-directional
All the documentation explicitly states the service port network and transport configuration but does not explain whether it should uni or bi directional for Unix, Windows, and SNMP specifically but all is needed.
Resolved! Bulk data import to CMDB CI tables
I am not sure if this is the correct forum, but would anyone be able to point me in the right direction to get some answers to the below question: Does ServiceNow allow for bulk data imports into the CMDB CI tables? I am wondering if the system allow...
Resolved! Service Portal: show users' Closed Requests
We have a Simple List widget on the Requests page of our service portal that displays all Closed Incidents, it handily carries the header/title "My Closed Incidents," but is not a unique widget searchable by that name, it's just a simple list: I've ...
Resolved! Alert record remains in 'Open' status even after the event is cleared
Dear Experts, We are integrating ServiceNow event management with Microsoft Azure. I am facing the below issue during the integration. "The alert record's status field remains 'Open' even after the event is cleared i.e. when the event comes with the ...
Resolved! Data Import Transform Map with sys_id
I'm trying to import some data from one instance to another using the XML data source (table.do?XML). I have a transform map that tries to set the sys_id on the target from the import table u_sys_id field. I can see the import table get populated...
Reset reference numbering
Hello,I'm looking to reset our numbering that is generated by the getNextObjNumberPadded(); function. Can we set the system to start giving out numbers from a point of our choosing?Thanks,Martin
Resolved! Agent Client Collector on Windows - Not discovering Software Installed
Basic Discovery/ACC-V plugin's installed. Agent Client Collector agent installed on Windows 11 machine. Discovers everything but Software Installed. "Enhanced Discovery" and "sam advanced metering" Check Definition are listed as checks for the Agent ...
Question about Pattern customizations and Discovery & Service Mapping Patterns plugin Upgrade
Hi All, So i have a quick question concerning how the Pattern Customizations work in conjunction with the "Discovery & Service Mapping Patterns" plugin upgrade. If we customize certain patterns; a) will the "Discovery & Service Mapping Patterns" plug...
Dictionary override not working
Dear All, There is a mandatory field status(install_status) which i want to make false located on cmdb_ci_printer table . when i goto its parent table to make a dictionary override that is the base table is CMDB table(not cmdb_ci) table (when i cli...
How to open config.xml file in service now instance
How can we open config.xml file
Resolved! getting the logs "Basic authentication failed for user" FOR MID SERVER even we don't have the midserver
Hi community , we are receiving the logs Basic authentication failed for user :midserver even we don't have a mid server can anyone please help us out how to stop the logs .thanks in advance !!!
