Event Rule: How to create an Alert for every event occur?
I want to create new alert for every Event. I tried by giving threshold as below but it is not working: count occurs= 1 over(seconds)=10
Forum Posts
Resolved! Does Discovery change the status of a CI to only installed or retired on updates?
Hi All, I have a question. When discovery discovers any server CI , it creates a new CI record in the server class and the Status field of this CI is set to "Pending install" as this was default value set for this field. However when the discovery ru...
Recalculate service UI action code .
Hi Team, Could you please let us know , how to see code logic in in Recalculate service UI action. var servicePopulatorRunner = new SNC.ServicePopulatorRunner('INTERACTIVE');servicePopulatorRunner.run(current); var uri = action.getGlideURI() + "";i...
Resolved! Comparing value of duration field
Hi, We are using the Time worked field on task and I am trying to write a script which will prevent users from entering time greater than 24 hrs. I want to do this by data validation eessentialy to say: "if(duration > 24hrs") prevent users from su...
Is it possible to create a service commitment record if we put in a CI instead of a service offering?
I am wondering is it possible to create a service commitment record if we put in a CI like a application in the outage record instead of a service offering that is directly connected to a service commitment. Example: Let's say we have a service commi...
Get Service Now Catalog items via API
Hi Snow Experts, I am really new in this community portal and I don't know the forum space I choose this is correct or not. I have an requirement on Service Now API. Requirement : In Service Now we have various Catalog items and under each catalog it...
Range Sets and 'Overriding Behaviors'
So it all starts with actual behaviors. As we all know is the ability to do a protocol selected discovery, maybe some old school load balancing or the Domain Awareness that was put out to pasture with Powershell discovery. Now if you have every built...
Risk Assessment questions
We will be implementing ServiceNow soon. I am looking for examples of Risk Assessment questions for Change Management that you have used that have given you an accurate rating of the change request. How have you weighed the answers to get an accurate...
Resolved! Flow designer count number of CI assigned to each person
I need to add a condition based on number of CI assigned to a person. Is this feasible with Flow designer ? Any ideas?
Resolved! Certificate and Inventory mgmt question
Hello All, I am going to enable the Certificate Management plugin in ServiceNow prod soon. We did the same on Test environment and saw that post discovery of the certificates, ServiceNow has created many P1 Tasks which I belive is part of the Plugi...
Is their a range format for the IP Address List in the Global IP Exclusion list?
I am trying out the new Global IP Exclusion list and want to organize my IP's so it is easy to follow. It seems their are 3 choices. An IP Address List, IP Range and IP Subnet. I have several range sets I want to exclude that are IPs for an Isilon...
If parent CI is retired, then child CI CI needs to be retired
Hello All, I have below requirements: When a discovered CI is Retired all components that were discovered on the CI should automatically be retired with the CI is Retired. Any way to develop something that will look at all CIs and if parent CI is any...
Need information on OOB CMDB tables that can hold information related to SFP(Small Form Factor Pluggable ) and PSU (Power Supply Units)
Hello everyone, We have a requirement to get SFP(Small Form FactorPluggable ) and PSU (Power Supply Units) associated with IP Switches. Can you please guide me on which OOB cmdb tables I can utilize to enter the information associated with SFP's and...
Resolved! How to solve Failed exploring CI Pattern, Pattern name : GlassFish Server
Hi All, We've encounter thousands of error with message Failed Exploring Ci Pattern,Pattern name : GlassFish Server. Then upon checking Pattern Log this is what we get. How can we solve this issue ?. Thank you.
Resolved! How to add VCenter credentials?
Hello, We are trying to add VCenter credentials for Discovery. We have VMware credentials already set up, how to add/extend credentials for Vcenter?
