Best way to implement DB2 Database catalog, DB2 Instance and DB2 database in servicenow CMDB., what classes to use and what relationship types to be configured among the Db2 catalog, DB2 instance and Database.. What relationship types to be used to r...
Hello Community,We have a requirement for building the Service Map with the Manual method and we do not have Discovery or Service Mapping turned on as for the current Service Map, we are dealing with limited number of CIs. Currently, We have built th...
Hi guys, I am having this weird issue where when I try to open the execution of flow, I get an error "User not authorised" and then "Forbidden. User Not authorised". I had a look at this Support Article. But I cant see the role snc_internal availa...
Hi all, I am having a problem on the discovery of some attributes of Windows Servers (e.g cpu_count). There are times when a windows server is correctly discovered and the cpu_count is 4 for example, and times when the same windows server is discover...
Hi Nice, Experienced, Thoughtful People, Before San Diego, it was possible to create a dynamic CI group that would automatically set attributes on a CI, like Change Group, Approval Group, Support Group. I don't find those options since upgrading to ...
Hello, Can anyone explain how different values of state are set for a virtual machine instance? Like these should be set by the VMwareVMProbe at the time of creation but when a VMI is not discovered it is marked as stale by cloud Discovery so is th...
Hi , 1.Im creating a cloud discovery schedule 2. Im getting a below error when i try to test the account "Identification sections in pattern failed: section: GCP Service Account Identification, error: Match step predicate is not matched." I gave val...
I have been trying to set up discovery in ServiceNow using the gMSA account via MID server using Windows credentials. We are not setting up any user name or password in ServiceNow but just the respective MID server. When we try to test credential, it...
Hi, I like to know how pattern Operation "Parse Command Output" works for windows server. I am trying to get list of directories in a folder. Can you suggest if this operation helps to get that or any other way ? With regards, Venkat
Team - We do have plan to integrate with monitoring tool(CA Spectrum) with servicenow. Now would like to know what all reports can be possiable from ServieNow after event management integration. Would like to explore on list of reports which are poss...
I want to run a background script so I can find duplicate CI's using the name column but have unique value in another column (discovery_source). In this case I should return two results; Notifier and Scan. Can anyone help?
In a Discovery Pattern, how can I check if a Table has 0 results? Steps: 1) Parse a file and store the results in a Table. Se 2) Use a Match operation to check if an array/table has 0 results. Stop execution of the pattern extension if there are no r...
My IRE rules are not working properly post sync with BMC Helix Discovery. Duplicate records are getting created in servicenow cmdb. Have followed OOB IRE rules. How to stop from creating duplicate records using IRE? please advise.
Hi Team, I wanted to know about the dependent identification rules in CMDB please provide a simple example scenario to test in my PDI. i referred the doc and still it is not clear what dependent rule will do. Thank you in advance
Hi Team, I have created a Identification & Recon rules for a class from Ci class manager and then , imported CI's using import set and after the transform completed the logs are not showing the execution of Identification and recon rules execution. t...
