How do I get Impacted Business Services (Application Services in London) into the Incident form?

[DuaneNMore]

In the alert form there is a Related List section "Impacted CIs" that references the cmdb_ci_service_auto table and pulls from the em_alert table. it would be handy to have the impacted services list in the incident, because that is more how we manage the failures in the environment rather than through Alerts. 

[robertgeen · Accepted solution]

You will probably want to look at the em_impact_status table for that or you could just reference the svc_ci_assoc table and pull out the business service from there (honestly this is the better option as it's easier to do). Either way you will probably need to create a new related list for this. Hope that helps.