Resolved! Does this discovery solution required reverse DNS to be functional?
Hi Can Anyone please confirm if ITOM Discovery Solution required reverse DNS to be functional? If so please provide the justification Thanks,Amit
Forum Posts
What can I do to make sure Stacked Switch, Stack mode attribute is being discovered correctly?
We have recently upgraded to San Diego, and I have been working to figure out why we have very few CIs for Master Stacked Switch. I go in and find that the name of the Switch, and the Stack mode has been changed through discovery in the past two day...
How to integrate AWS Cloud-Watch with SNOW (Event Management) for receiving Alerts?
Hi There, There is an the initiative to integrate AWS Cloud-Watch with SNOW (Event Management) for Alerts to be sent to our Production Operations for Production Cloud Server monitoring. Do anyone know if there is a ServiceNow connector for this inte...
"Software Uninstall Persistence in CMDB After Removal from Endpoint"
Hello everyone, I'm encountering an issue where software that has been uninstalled from a user's computer still appears as discovered in our Configuration Management Database (CMDB) within ServiceNow. Despite the uninstallation process being comple...
Alert is not auto closing.
Hi Community, Please suggest me how in this problemSome alert not getting auto close.Alert0***6737 (auto closed) is similar to Alert***12094(not getting auto close)"ZENOSS VMWare CI Type Identification" event rule is applied in this binding occur by ...
Resolved! Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles.
Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles. I am trying to install the mid server agent through cmd prompt as an admin but getting the error in the initial stage - User cannot be Authenticated or is mi...
Restrict to create the Problem Record on the same Incident.
Hello Experts, I have one Issue like:Problem Statement: Create a problem record if the Incident Reopen Count is 30.Question Is: I have created the problem record on incident form but after 4hrs if same event trigger it will create the new Incident an...
Mid Server
getting 500 server is not operational error while the mid server is up and running ?
Resolved! MID Server Optimization
Hello all, We have a cusomter who has 18 data centres in total. They're all in different locations within the region. we have scoped around:PROD = 36 MID servers (VMs)TEST = 18DEV = 18 following the best practices model. Customer feels it is bit too ...
How do you link stories with update sets?
Is there a relationship between update sets and stories (agile)? I'd like to have an update set created for each story as it is worked. Is there a way these link together and any way to auto update the update set based on the story being worked on?
How to build a service map from other service maps?
Our goal is to build a service map for one of our business services named 'Service123'. We use AWS as our environment and all resources are tagged per 'application'. We have 10 applications tagged and I was able to turn those into a Tagged service w...
Nutanix Discovery pattern question
Hi Everyone, We are running Prism Central to manage Nutanix storage clusters under VMware and have configured the Nutanix discovery pattern following the below page to discover the lab configuration. VMware discovery is already working well. I have ...
Task 12: Build Query with Non-CMDB Table.
Hello,I also had difficulty in finding solution for theTask 12: Build Query with Non-CMDB Table.But after a lot of changes I made I got the solution for the same.Here is the Solution for this query:Step 1. Navigate to CMDB Query Builder.Step 2. Creat...
MID Servers: How Supported Applications and Capabilities Work Together?
Hello,I am wondering how 'Supported Applications' and 'Capabilities' work together on the mid servers. I am little confused on how workflow activities, flow designers and other Orchestration stuff pick up the mid servers. Does anybody have good under...
Resolved! Request has been submitted screen - Record Producer
Hello. I have a Record Producer that I want to kick off an Incident in some situations and a Request Item in other situations. I believe that I have that part of it programmed and working. My issue has to deal with what displays on the "your reques...
