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VM attribute not getting populated from discovery

Hello comunity, There is a custom attrbute we have in vm server table where we didnt get the value of this attribute from discovery for previous month. Please tell me how may i start the troubleshooting?I checked the credentials table in service now ...

Store App for Managing vCenter Tags?

Hello, I am looking for OOTB process for attaching/removing etc. tags for VMs on vCenter from ServiceNow. Anybody aware of any existing apps that could achieve this rather than using REST API calls? Thanks!

RK25 by Giga Guru
  • 306 Views
  • 2 replies
  • 1 helpfuls

Filter for Configuration Item

Hi All, There is a requirement to show the alerts by specific family/service/service offering on a dashboard.we do not have any field which can identify the family/service/service offering on the alert. Is it good approach to give the filter for 'Con...

Alert co-relation properties disabling

Hello Team, I would like to know the impact and risk when we disable the alert co-relation properties for event management module. Can some one let me know disabling this properties is good practice or not [ so far i know it is not] but i want to mor...

shital6 by Tera Contributor
  • 294 Views
  • 1 replies
  • 0 helpfuls

Wireless Lan Controller Class

When I discover Wireless Lan Controllers they get categorized as "IP Switches". Discovery works perfectly except for this. What's the easiest way to create a "Wireless Lan Controller" class and have these set to this class on discovery and have it wo...

jrmckins by Kilo Expert
  • 3834 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to populate mrvs variable values into a catalog item variable.

I have a multi-row variable set with internal name "appuser_mrvs". The MRVS has a reference variable "appuser_var" that pulls record from the sys_user tables. I wanted to drive approvals based on the users identified in the "appuser_var" variable, ho...

SNLearnAll by Tera Contributor
  • 2993 Views
  • 9 replies
  • 5 helpfuls

List of all classes discovered on the instance

Hi there,Is there a way to obtain a list of all classes discovered on the instance?To understand precisely which class is being discovered, we can sort the [cmdb_ci] table by the Discovery Source field or by the created by/updated by field, leaving o...

Eugene10 by Tera Contributor
  • 1501 Views
  • 3 replies
  • 3 helpfuls