How do I set up a list that allows multiple selection of choices?

[peterwigham]

Hi guys,

This is likely a simple change that I'm merely overlooking. I'm trying to make some changes to our Change Task forms and on the forms I need a list of applications. This list needs to contain a list of numerous applications and must allow the user to select multiple options at any time prior to submitting the form.

I have tried to do this but have only succeeded in setting up a drop down list that allows the user to make a single selection at any one time.

Can anyone out there advisehow I will be able to create a field on the form that is a list and allows multiple selections?

Thanks,

Peter

[Mark Stanger]

Service-now doesn't have a multi-select combo box field type currently, but there are a couple of ways you could do this.

1) Create a new field with a 'List' (glide_list) type.
2) Add a related list at the bottom of the form

Each of these options requires you to create a table to store your values in so that they can be referenced, but that's really all there is currently unless you want to set your choices up as individual checkboxes or something.

[jim pisello]

Good idea with the related list Mark... I didn't think to mention that solution (though I've used it myself on some of our forms).

[darpana]

How can i set up a the   choices up as individual checkboxes on the form for multiple selections

[jim pisello]

After you add the field to your form you can personalize the dictionary entry for the field and change the field type to glide_list. Set the Max. length to something like 1000 (so that the field can hold several entries). In the Reference field, specify the name of the table that contains the applications you want to appear in the list. If necessary, add reference qualifiers (e.g. active=true to select only the active records in the table).

The field will appear on your form with a lock icon. Click the lock icon to open the list. Single items can be added to the list by typing in the lookup field, or by clicking the magnifying glass icon to open the reference list. To the right of the list you'll see a column of icons; an x, a diamond, a pair of lists with an angled arrow connector, and the unlock icon. Click the third icon (the one in bold text above) to open a slushbucket view of your reference table. You can then use that to easily select multiple items to add to the list.