Event Processing - Multiple CIs with Same FQDN - How is the Selection Determined?

[nareshravi]

Hi everyone,

I'm encountering an issue with event processing and CI binding where I have multiple CIs with the same FQDN, and I'm trying to understand how ServiceNow selects which CI to bind to in this scenario.

I have an event, and below are the processing notes :

“Node Is FQDN

Found two that have the same FQDN; the node is now set to the first one.”

My question is: How does ServiceNow determine which CI is the "first one" when multiple CIs share the same FQDN? Is it based on:

• Creation date?
• Update date?
• Some other field or criteria?

Any insights or pointers to relevant documentation would be greatly appreciated!

Thanks!

Naresh

[Selva Arun]

Hi,

Did you check out the article below, may be this will help you to answer your questions.

Service Now Event Management CI Binding - Scenario... - ServiceNow Community

Alert binding to CIs with event rules

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva

[nareshravi]

@Selva Arun Thanks a lot for the links. It is very helpful to know more about CI binding.

[Appli · Accepted solution]

Hi, I believe it depends on the order, in which the database returns these records by default. IMHO in your case it is ordered by Name of CI.

[nareshravi]

@Appli, I think you're right about ordering the CI Name. I'm going to test it to make sure 🤞🏽